Lead / Principal Designer – Public Sector Digital Transformation (Singapore)

We're working with Singapore government agencies on large-scale digital transformation programmes that are reshaping how public officers, businesses, and citizens interact with government services. These are multi-year, system-level initiatives — moving legacy processes onto integrated, modern platforms.

We're looking for senior design leaders to shape experience strategy and drive design outcomes at a programme level, working closely with product, engineering, operations, and policy stakeholders.

What you'll be doing

• Own the end-to-end experience vision across complex, multi-stakeholder systems — ensuring key user journeys are coherent, usable, and consistent across products and touchpoints
• Translate complex policy, technical, and operational challenges into clear design vision, principles, and direction
• Establish and evolve design standards, frameworks, and quality bars across the programme — from discovery through delivery and post-launch iteration
• Lead discovery research (interviews, workshops, usability testing) and translate insights into actionable design strategy
• Build and steward reusable design systems/patterns that let teams scale solutions faster
• Strengthen measurement frameworks to demonstrate design's impact on user outcomes and operational performance
• Mentor and develop designers, building internal design capability and a strong, collaborative design culture
• Partner with senior stakeholders across product, engineering, operations, and policy to align design decisions with organizational goals

What we're looking for

• 8–15+ years of experience in UX/service/product design or design strategy, with a track record of leading end-to-end design from discovery through delivery at scale
• Experience in regulated or complex environments (government, healthcare, financial services) strongly preferred
• Strong systems/service design thinking — comfortable connecting user needs, operations, policy, and technology
• Experience building design capability, standards, or practices that scale across an organization
• Advanced proficiency in Figma, Miro, and project management tools (e.g. Jira)
• Strong grounding in design principles, typography, and accessibility standards (WCAG)
• Excellent stakeholder management, facilitation, and communication skills
• Genuine motivation to work on public-good, public-sector impact at scale

ST

Reg No. R1768414

BeathChapman Pte Ltd

Licence no. 16S8112