Lead, Rider Payments

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience — fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 

foodora is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience — fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 

Yemeksepeti is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience — fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

At the heart of everything we do are our Leadership Principles: #DeliverValueFast #OwnIt #BringGoodVibes #RaiseTheBar #StayHumble #DiveDeep. They guide how we work, how we support each other, and how we continuously grow. These principles unite us as we build, innovate, and shape what it means to be part of our team.

About the Opportunity
We’re looking for a Lead, Rider Payments who’s ready to own it and make things happen. You’ll be part of a fast-moving team, where diving deep to understand problems, solving them with creativity, and moving quickly is just part of the everyday.

This is your chance to make a real impact from day one and grow with a company that’s building something bigger than just delivery.

In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help optimise delivery operations, supporting expansion into new areas like grocery and retail.

• Team Leadership & Development: Lead and mentor a high-performing team of Specialists. Build a culture of analytical rigor and curiosity, encouraging the team to challenge the status quo

• Strategic Roadmap & Governance: Define the long-term strategy for rider payments and incentives. Develop and enforce regional frameworks that allow for necessary local adaptations while maintaining consistency and financial discipline across the markets. Ensure compensation models align with broader business goals, logistics performance KPIs (e.g., delivery time), and profitability targets

• Budget Management & Efficiency: Oversee the rider payment and incentive budget and continuously monitor cost-per-order (CPO) trends. You will drive initiatives that improve cost-efficiency while ensuring sufficient rider supply and fleet retention

• Rollout of Models & Automation: Own the regional implementation of advanced data science models and automated tools

• Experimentation & Testing: Drive the testing and rollout of new pay components (e.g., dynamic pricing, surge models, quest incentives) to enhance fleet efficiency and order acceptance rates, ensuring every initiative is optimized for maximum ROI and operational impact

• Product Collaboration: Partner with the Central Product team to influence the development of payment-related features. You will translate business requirements into product requests, participate in testing, and ensure the successful adoption of new product capabilities across the region

Stakeholder Management & Market Partnership: Act as the primary partner to Local Logistics Directors, Finance Leaders, and Product Managers. Build strong relationships with local market teams to understand their unique operational challenges and translate complex data into clear, actionable strategic recommendations for senior leadership

What you need to be successful 

• Experience: 5+ years of professional experience in high-growth tech, logistics, strategy consulting, or investment banking. Experience specifically in gig-economy, marketplace dynamics, or logistics is a strong plus
• Leadership: Proven track record (1-2+ years) of managing direct reports or leading complex cross-functional project teams
• Education: University degree in STEM, Economics, Business, or a related quantitative field
• Technical Fluency: Strong proficiency in SQL and Excel is required to audit team work and dive into data when needed
• Communication: Exceptional English communication skills, both written and spoken. You are comfortable effectively challenging the status quo, and negotiating with senior stakeholders and leadership

 What’s In It for You

• Growth that moves with you: Whether you're just starting out or looking to level up, we support your development through structured onboarding, educational budget, mentoring and learning platforms. We’ll give you the space to #DiveDeep and the support to #RaiseTheBar — your growth is our priority.

• A culture built on good vibes and real impact: We’re big on collaboration, ownership, and staying grounded. You’ll work with people who #BringGoodVibes, #StayHumble, and celebrate wins together. 

• Flexibility to do your best work: Our hybrid working model gives you the best of both worlds — time to focus at home and time to connect in person. We value autonomy and trust you to #OwnIT, knowing that how you work is just as important as where you work.

• Wellbeing, backed by action: From wellness initiatives and mental health support to local perks and insurance benefits, we’ve got your back because we believe in delivering value fast, starting with our people.