Level 2 - IT Engineer

RESPONSIBILITIES

• Be in charge of entire IT infrastructure for our client companies.
• Manage helpdesk operations by handling incoming and outgoing support calls to resolve customer incidents promptly and ensure closure.
• Installation, configuration, operation and troubleshooting of customer IT equipments and/or software
• Provide on-site technical support for issues that cannot be resolved remotely, ensuring timely resolution and minimal downtime.
• Design IT Infrastructure projects for implementation and support
• Support and implement IT projects by coordinating resources and applying advanced networking and cybersecurity knowledge.
• Enforce corporate IT standards, policies, and procedures to maintain governance over infrastructure architecture, security, and system administration.
• Perform periodic server health checks and security reviews to identify and mitigate risks proactively
• Execute network, server, and firmware upgrades and patching following technical whitepapers or implementation guides to enhance system reliability
• Monitor network and system health, conduct security reviews, and manage system backup and restore processes to ensure data integrity and availability
• Liaise with third-party software and hardware vendors for technical support and escalation to resolve complex issues efficiently
• Design, install, manage, monitor, and maintain corporate LAN, WAN, WiFi, and related equipment to support business connectivity needs
• Apply subject matter expertise to resolve operational issues within established guidelines and recommend effective alternatives
• Conduct IT training sessions for users to enhance their technical proficiency and promote best practices
• Recommend and implement improvements to IT services and support processes to increase efficiency and user satisfaction
• Manage Service Desk System by handling incidents, requests, and providing end-user support to maintain service quality
• Perform installation, configuration, upgrading, and removal of office automation software, PC and laptop setup, and asset disposal to maintain IT asset lifecycle
• Oversee IT procurement, vendor relationships, and asset management to optimize resource utilization
• Execute other ad-hoc duties as assigned to support organizational IT objectives

TECHNICAL SKILLS

• Degree / Diploma in Information Technology / Engineering with at least 3 years experience in IT infrastructure and Cyber Security
• Microsoft Certified Solutions Expert (MCSE) certified
• Cisco Certified Network Associate (CCNA)
• Enterprise Networking knowledge and experience in Firewall setup and maintenance.
• Experience in Microsoft 365 and Google Workspace implementation and maintenance
• Knowledge in using Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Experience in installation, administration, troubleshoot and configuration of various Windows workstation OS (such as Windows 11 and Windows Server OS)
• Hands on experience in printer, scanner, firewalls, routers, L2/L3 switches, enterprise wireless, NAS etc troubleshooting and setup.
• Hands on experience with remote access tools Anydesk, Teamviewer etc.
• Perform on site service if issues can’t be resolved remotely
• Able to work independently with professionalism

MINDSET

• Customer focus – Focus on solving customer IT issues with professionalism.
• Teamwork – Work closely with Sales and Technical team to fulfil customer’s requirement and issues
• Challenger Spirit – Always explore new ways to resolve issue and enhance productivity
• Constant upgrading – Always upgrade new technology skill sets and soft skills to service customer of highest standard
• Fast learner with good time management and organizational skills to deliver critical timeline