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M03 - Helpdesk Support Engineer (Linux , AWS)

salary Salary :

$4,000 - 5,000 monthly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - M03 - Helpdesk Support Engineer (Linux , AWS)

Responsibilities

Application Support & Incident Management

  • Provide Level 2 (L2) support for production and staging environments, handling escalations from L1 support teams.
  • Investigate and resolve application errors, system alerts, performance issues, and integration failures.
  • Restore services within agreed SLA and OLA targets and ensure proper incident closure.
  • Participate in incident response, troubleshooting, and post-incident reviews.

Troubleshooting & Root Cause Analysis

  • Perform in-depth troubleshooting using logs, monitoring tools, and system metrics.
  • Conduct root cause analysis (RCA) for recurring and high-impact incidents.
  • Implement corrective and preventive measures to improve system stability and reduce incident recurrence.

Collaboration & Operations

  • Work closely with L3 engineers, DevOps teams, infrastructure teams, and vendors to resolve complex issues.
  • Provide detailed technical findings and evidence during escalations.
  • Monitor system health, dashboards, logs, and alerts proactively.
  • Support deployments, releases, maintenance activities, and operational changes.

Automation & Documentation

  • Contribute to automation initiatives for operational tasks, monitoring, and alerting.
  • Improve runbooks, SOPs, knowledge bases, and operational processes.
  • Maintain clear documentation of incident resolutions, troubleshooting procedures, and support guides.

Security & Compliance

  • Adhere to security, compliance, and access control requirements.
  • Support vulnerability remediation, audits, and compliance activities.
  • Handle sensitive system and operational data appropriately.

Requirements

  • Diploma or Degree in Computer Science, Information Technology, or a related discipline.
  • 3–5+ years of experience in Application Support, System Support, Production Operations, or related roles.
  • Experience supporting high-availability or mission-critical systems.
  • Experience with monitoring and log analysis tools such as AWS CloudWatch, Grafana, ELK, and Google Analytics.
  • Strong knowledge of Linux/Unix environments.
  • Working knowledge of AWS services such as ECS, Lambda, S3, and RDS.
  • Basic database skills in MySQL and PostgreSQL.
  • Understanding of REST APIs, system integrations, and authentication mechanisms.
  • Familiarity with Incident, Problem, and Change Management processes.
  • Experience with Jira, PagerDuty, or similar ticketing and incident management tools.

Preferred Skills

  • Experience supporting cloud-native or microservices-based applications.
  • Scripting skills using Bash or Python.
  • Experience in government, regulated, or large enterprise environments.
  • Knowledge of disaster recovery and business continuity planning.

Key Competencies

  • Strong analytical and troubleshooting skills.
  • Ability to perform under pressure in production environments.
  • Strong ownership, accountability, and attention to detail.
  • Proactive mindset with a focus on continuous improvement.
  • Excellent verbal and written communication skills.
  • Collaborative team player with a willingness to learn and share knowledge.
Original job M03 - Helpdesk Support Engineer (Linux , AWS) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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About the Company

FPT ASIA PACIFIC PTE. LTD.

FPT ASIA PACIFIC PTE. LTD.  

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