Messaging & Collaboration Engineer (M365) (Ref 26511)

Responsibilities

• Manage and optimize Exchange Server (On-Premises) and Exchange Online environments

• Configure and maintain mail flow, connectors, and transport rules

• Plan and execute hybrid mailbox migrations and coexistence strategies

• Administer and support Skype for Business Server infrastructure

• Manage and enhance Microsoft Teams collaboration capabilities

• Support cross-platform user communication and collaboration features

• Configure and troubleshoot Microsoft Teams Calling

• Manage Enterprise Voice routing, Direct Routing, and Cloud Voicemail

• Maintain seamless communication across multiple platforms

• Manage and maintain SharePoint farms and site collections

• Perform patching, upgrades, and lifecycle management

• Define and enforce governance policies and best practices

• Support hybrid integration with Microsoft 365 services

• Troubleshoot issues across SharePoint architecture

• Develop and maintain PowerShell scripts for automation and efficiency

• Leverage Microsoft Graph API, Teams, and Exchange modules

• Automate bulk operations, reporting, and administrative tasks

• Maintain infrastructure security including TLS, OAuth, and mail hygiene

• Perform patch management and system updates

• Manage certificate lifecycle, including renewals and compliance

• Implement proactive monitoring and alerting mechanisms

• Respond to incidents and participate in an on-call support rotation

• Ensure high availability and performance of messaging platforms

• Proactively monitors the work queues.

• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.

• Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.

• Executes changes with clear identification of risks and mitigation plans to be captured into the change record.

• Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.

• Identifies problems and errors before they impact a client’s service

• Leads and manages all initial client escalation for operational issues.

• May work on implementing and delivering disaster recovery functions and tests.

Requirements

• Bachelor's degree or equivalent qualification in IT/Computing with 6+ years of experience in Messaging and Unified Communications within enterprise environments

• Strong hands-on expertise in:  Exchange Server (SE) and Exchange Online, Microsoft Teams , Skype for Business Server , SharePoint SE and online

• Proficiency in PowerShell scripting and automation

• Microsoft 365 Certified: Enterprise Administrator Expert / Microsoft 365 Certified: Teams Administrator / Collaboration Engineer Associate

• Experience with hybrid environments and migration strategies

• Strong troubleshooting and analytical skills

Licence no: 12C6060