Microsoft Dynamics 365 Software Engineer

Position Overview:

We are seeking a skilled Microsoft Dynamics 365 SoftwareEngineer to design, develop, and maintain customised solutions within theDynamics 365 CRM ecosystem. The successful candidate will work closely withbusiness and Infocomm Technology stakeholders to translate requirements intotechnical solutions whilst ensuring system performance, security, andscalability.

Responsibilities

• Drive and contribute to the implementation of Microsoft Dynamics 365 solution for CRM module, including gathering requirements, designing and development, module configurations or extensions to the standard Microsoft Dynamics applications and ensure all functionalities work effectively with all other integrated/interfaced applications.
• Responsible for development, deployment, testing and technical documentation for operations and support of the MD365, and related application integrations.

• Customization and Configuration:
• Utilize your expertise in SQL and .NET to customize MD365 forms, entities, fields, forms, view, workflows, and queries to meet business requirements.
• Implement plugins, custom workflows, and integration solutions to extend MD365 functionalities.
• Customize workflows to align with business processes.

• Integration:
• Develop integration solutions to connect MD365 with other business applications, leveraging SQL databases and .NET frameworks using APIs, web services, and middleware solutions to ensure seamless data flow across platforms.

• Technical Support and Maintenance:
• Provide technical support to post-implementation, troubleshoot issues, and perform system upgrades and patches.
• Ensure the stability, performance, and security of MD365 systems.

• Documentation:

·       Createcomprehensive documentation including system architecture, configurations, andcustomizations for reference.

·       SystemPerformance Improvements:

·       Conductproduct evaluations of upgrades to the MD365 system.

• DevOps practices including CI/CD pipeline implementation, automated testing, and deployment using modern development tools
• Manage performance tuning and capacity planning activities to enhance the performance of the MD365 platform.
• Analyze user support statistics and related data to recommend appropriate measures.

The ideal candidate should:

• Possess a Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum of 3-5 years of technical working experience in cloud or web applications development
• Strong proficiency in MS SQL for data manipulation, querying, and reporting.
• Experience with .NET framework and development languages such as C# for customization and integration tasks.
• Strong DevOps background with hands-on experience in GitLab, Confluence, JIRA, X-Ray, security scanning tools, and automated testing frameworks  
• Has completed at least 2 end-to-end full life cycle implementations of Microsoft Dynamics 365
• Possess Microsoft Dynamics 365 Certifications (MB-500, MB-820) and in-depth understanding of MD365 concepts, modules, and functionalities.
• Familiarity with SHIP-HATS and AWS cloud services is advantageous
• Ability to work with functional teams
• Excellent verbal/written communication, collaboration, analytical, problem solving and presentation skills

·      Demonstrates resilience andoptimism in the workplace.