Microsoft Intune L1 Support Engineer

Microsoft Intune L1 Support Engineer

About the Role

We are looking for a proactive and customer-focused Microsoft Intune L1 Support Engineer to provide first-level technical support for endpoint management and modern workplace technologies. The successful candidate will assist in managing Microsoft Intune environments, troubleshoot endpoint issues, support device enrollment, and ensure a seamless end-user experience across Windows and mobile devices.

This role is ideal for someone who is passionate about Microsoft Endpoint Management and eager to build a career in Modern Workplace technologies.

Key Responsibilities

• Provide Level 1 technical support for Microsoft Intune and Microsoft Endpoint Manager environments.
• Troubleshoot endpoint management issues involving Windows 10/11, iOS, Android, and macOS devices.
• Support device enrollment using Windows Autopilot, Apple Business Manager, and Android Enterprise.
• Assist users with Microsoft Intune enrollment, application deployment, and compliance-related issues.
• Monitor device compliance, security policies, and configuration profiles.
• Perform software deployment, patch management, and application troubleshooting through Intune.
• Support Azure Active Directory (Microsoft Entra ID) device registration and user authentication issues.
• Escalate complex incidents to Level 2 or Level 3 engineers with appropriate documentation.
• Maintain accurate incident records, knowledge articles, and technical documentation.
• Meet agreed Service Level Agreements (SLAs) and ensure timely issue resolution.
• Participate in system maintenance, health checks, and operational support activities.

Required Skills & Experience

• 1–3 years of experience in IT Service Desk, Desktop Support, or Endpoint Support.
• Hands-on experience supporting Microsoft Intune.
• Basic knowledge of: Conditional Access Mobile Device Management (MDM)Mobile Application Management (MAM)
• Experience supporting Microsoft Office 365 applications.
• Understanding of Active Directory, Group Policy, and DNS fundamentals.
• Familiarity with ticketing systems such as ServiceNow, Jira, or Remedy.
• Strong troubleshooting and analytical skills.
• Excellent written and verbal communication skills.
• Customer-oriented mindset with the ability to work independently and as part of a team.

Preferred Qualifications

• Microsoft Certified: Endpoint Administrator Associate (MD-102)
• Microsoft 365 Certified Fundamentals (MS-900)
• Microsoft Azure Fundamentals (AZ-900)
• ITIL Foundation Certification
• Experience supporting hybrid Azure AD and on-premises Active Directory environments.
• Exposure to Microsoft Defender for Endpoint is an advantage.

Technical Skills

• Microsoft Intune
• Microsoft Endpoint Manager
• Microsoft Entra ID (Azure Active Directory)
• Windows 10 & Windows 11
• Microsoft 365
• Windows Autopilot
• Microsoft Defender for Endpoint
• BitLocker
• Active Directory
• Group Policy (GPO)
• PowerShell (basic scripting preferred)
• ServiceNow or equivalent ITSM platform

Soft Skills

• Excellent customer service orientation.
• Strong communication and interpersonal skills.
• Ability to prioritize and manage multiple incidents.
• Team player with a willingness to learn.
• Strong attention to detail.
• Problem-solving mindset.

Those who are keen for the role and would like to discuss the opportunity further, please click "Apply Now" or email Kin Long at [email protected] with your updated CV.

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.

Quess Selection & Services Pte Ltd

EA Licence No: 23C2060 | EAP Registration No: R2095054

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA