Monitoring Specialist

Job Description:

• Perform monitoring activities using tools provided as well as reviews of transactions flagged out
• Ensure that all tasks are completed/submitted in accordance to Standard Operating Procedures within the agreed timelines/SLA.
• Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with client
• Handle ad hoc duties as required

Requirements:

• Minimum 1 year of experience working in an administrative role
• Minimum education level: N levels subject to working experience
• Fast learner and good team player
• Demonstrates good communication skills and comfortable to work in a fast-paced environment
• 9am-6pm, 44 hours per week, able to work rotating shift hours including weekends and public holidays

1. Business Model Strategy (P1 - Beginner)
2. Business Process Analysis Tools (P1 - Beginner)
3. Requirements Analysis (P1 - Beginner)