National Contract Logistics IT Specialist

Your primary objective is to provide professional warehouse management solutions (WMS) +/or transport management solutions (TMS). You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.

Job Responsibilities

• To provide professional responses to warehouse tenders for core + surrounding systems.
• To understand + analyze our system solutions in order to meet customers’ operational requirements.
• To study + prepare information systems solution design documents to ensure they can be implemented.
• To configure our WMS +/ TMS + surrounding applications to align customer requirements with our operations.
• To deliver logical mapping for interface + report development.
• To train superusers on configuration techniques + new/existing functionalities.
• To manage change requests including discussion with customers, new requirements review, reconfiguration, testing, training + go-live support.
• To provide consultation + support on new implementations/existing projects.

Job Requirements

• At least 5 years of experience in IT support, logistics systems, or warehouse operations.
• Experience supporting Warehouse Management Systems (WMS) in 3PL environment is preferred.
• Experience in system implementation, configuration, testing, and user support is an advantage.
• Familiarity with APIs, EDI, or system integrations is an advantage.
• Understanding of warehouse operations, inventory management, inbound and outbound processes, and order fulfillment.
• Strong analytical and problem-solving skills.
• Proactive mindset with a continuous improvement and ownership mentality.
• Adaptable and willing to support operational needs outside standard business hours when required.