Network Engineer

Job Description:
Manage wired and wireless network access infrastructure; and support Data Centre network operations

1. Administer and support network infrastructure including network routers, switches, wireless access points, WLAN controllers, AAA servers and encryptors

2. Respond and diagnose tickets related to network access and performance issues

a. Service and close support tickets to relocate or add client endpoints' wired network access

b. Service and close support tickets to resolve client endpoints' wireless access

3. Troubleshoot, triage and resolve client endpoints' 802.1X authentication/authorization access issues and escalate, if necessary, L2 and L3 issues

4. Monitor availability of network access and provide immediate response and/or investigation to system alerts

5. Troubleshoot and assist with root cause analysis of incidents replacing failed network components

6. Support and perform routine automation tasks to ensure compliance for secure configuration, configuration backup management and routine firmware upgrades/updates

7. Manage operational activities and implement changes

8. Track network equipment support lifecycle, procure and support refresh activities to project closure and payment

9. Track equipment maintenance support agreements and telco circuits contracts, procure contract renewal and make payment

10. Support project teams in the delivery of wider IT services

Manage Network Comms Rooms at sites and Data Centres

11. Standardise and provision cable interconnects for network access and Data Centre

12. Respond and attend to alerts to resolve UPS and PDU faults

13. Work with contractors to replace faulty rackmount UPS and PDU for Network Comms Rooms

14. Interface and coordinate with Facilities Management for M&E issues (air-con, electrical, fire safety) for Network Comms Rooms

15. Escort external vendors/contractors for network related activities

Inventory and Documentation

16. Create and maintain clear and concise documentation of the environment

17. Maintain up-to-date documentation on rack layout and cabling interconnects

18. Manage and maintain up-to-date inventory control

19. Perform periodic inventory audits and review

20. Adhere to organisation procedure to retire obsoleted equipment

Requirement:
• Diploma or Degree holders with 1 to 2 years of working network experience in management of LAN and WAN environment

• Preferably with formal technical certification such as Cisco CCNA

• Experience in scripting and programming with network automation tooling on Ansible, Python, Terraform, GitLab is a plus

• Strong customer service orientation with good communication skills

• Self-motivated with attention to details

• Ability to work independently and effectively in a team environment