Network Engineer

Roles and Responsibilities

Effectively managing the intersection of end user computing support and network responsibilities, including new and tech refresh network projects, contribute to the secure, reliable, and efficient operation of the IT environment, supporting business operations and strategic objectives.

Job Description

· Support and maintenance of end user devices such as desktops, laptops, mobile devices, and peripherals.

· Support the deployment, configuration, and troubleshooting of end user computing hardware and software, including operating systems and productivity applications.

· Provide technical support and assistance to end users for computing-related issues, ensure prompt resolution and minimal disruption to their work.

· Ensure seamless integration of end user devices with the organization's network infrastructure, including secure access to network resources and applications. Manage network connectivity for end user devices, including wired and wireless connections, VPN access, and remote access solutions.

· Implement and maintain network security measures to protect end user devices from unauthorized access and cyber threats, such as firewalls, intrusion detection systems, and access control policies.

· Provide technical support and troubleshoot assistance to resolve network-related issues impacting end user devices, ensure minimal downtime and disruption to business operations.

· Lead the planning and implementation of new network projects, including the deployment of new network infrastructure, upgrades, and expansion to support evolving business needs. Manage tech refresh projects for network equipment and infrastructure, ensure that outdated technology is replaced with modern, efficient solutions to enhance network performance and security.

Requirements
· Diploma / Degree in IT or Computer Science.

· Must have minimally 2 years of IT Network Engineer experience in recent years.

· Experience in managing relationships with both end user computing support vendors and network equipment vendors and service providers to ensure the organization receives high-quality products and services for both areas.

· Leveraging experience with Microsoft Office Suite (PowerPoint, Excel, etc.)