Network Engineer

Onsite NOC Engineer is responsible for Network support for LAN/WAN/Firewall (24x7 Shift based) Operational tasks: incident, request and changes meeting customer’s requirements and Service Level Agreements (SLA).

The activities include:

• Monitoring Alerts sent by Monitoring Tools
• Work at heights (Training provided)
• Log, update and Progress tickets to resolution
• Perform daily level health check for in scope infrastructure.
• Work hand to hand directly with customer at site to handle queries, investigate incidents reported, resolve the incidents, apply fixes.
• Perform level 1 basic troubleshooting for the Network based on the Work Instruction by Level 2 Engineers.
• Escalate to next level engineers across platform if the incident/problems cannot be resolved.
• Create Reports and meeting (daily, monthly and adhoc)
• Work with vendors to engage and resolve technical issues
• Maintain and update CMDB or Asset list
• Follow-up next level engineers for the outstanding tickets
• Follow escalation matrix during critical incidents or issues attention.

To assist the Team Lead/Operations Manager to train and guide junior team members

• Experienced in NOC operations support across minimum one area (network and Firewall)
• Experiences in supporting network, systems (Cisco Product)
• Experienced in troubleshooting network devices and /or firewall problems, diagnose and solve hardware/software issues, analysing system logs and identifying potential issues/incident
• Analysing, troubleshooting, and correcting infrastructure (network) Onsite
• Timely update and progress incident tickets with quality updates.
• Responsibility for patching, health check & hardening remediation as per level 2 engineer instructions
• Performing remote standard (Simple) change request as per change window
• Responsible for applying operating system updates, patches, and configuration changes as per SOP
• Quarterly, Half yearly and yearly activities support like verifying assets and updating inventory