Network Engineer (L2)

Role: Network Engineer (L2) - Managed Services
Duration: Permanent
Location: Singapore

Responsibilities:

• Provide remote and on-site technical support to clients, addressing hardware, software, network, and application issues in a timely and professional manner.
• Implement and manage various IT solutions, including network configuration (firewalls, switches, routers, WLAN), cloud services (Microsoft Azure, AWS), and backup and disaster recovery solutions.
• Troubleshoot complex technical issues, escalating to Tier 2 technical support or vendors when necessary, and ensuring clear communication throughout the resolution process.
• Document all support activities, configurations, and procedures accurately and comprehensively within Business & Operations Support System.
• Participate in project implementation, including system deployments, migrations, and upgrades, ensuring adherence to best practices and project timelines.
• Participate in an on-call rotation for after-hours support.
• Adhere to service level agreements (SLAs) and ensure high levels of client satisfaction.
• Maintain and update technical knowledge and skills through continuous learning and professional development.
• Contribute to the development and improvement of internal processes and knowledge base articles.
• Build and maintain strong working relationships with clients, understand their business needs and provide proactive recommendations.

Role Requirements:

• Degree / Diploma in telecommunication, computer engineering or IT related field. Relevant certifications (e.g., Cisco CCNA, Cisco CCNP, Juniper JNCIS) are highly advantageous.
• Minimum of 2 years of experience working as a Managed Service Engineer or in a similar IT support role
• Proven experience in troubleshooting and resolving a wide range of IT issues across different technologies
• Strong understanding of network protocols, services (DNS, DHCP, VPN), and security principles
• Excellent analytical and problem-solving skills with a methodical approach to troubleshooting
• Ability to explain technical concepts to non-technical users
• Excellent customer service skills and a strong focus on client satisfaction
• Ability to work independently and collaboratively with contractors, colleagues and Data Centre service providers
• Self-driven, highly customer focused and able to work in a high-pressure environment, especially during emergency restoration of telecommunications services
• Applicants with class 3 driving license will have an added advantage