Network Operation Specialist

Responsibilities:

• Provide on-going application support and may be involved in various stages of the SDLC for Business Application and Microsoft SharePoint.
• Involvement in the system integration testing phase prior to implementation.
• Plan and coordinate end-user training for any system implementations or enhancements.
• Liaise closely with business users and build good rapport.
• Liaise closely with vendors in project implementation, application testing, supporting application patches and upgrades in accordance with project methodologies and policies.
• Support the team in defining project requirements, tracking and documentation.
• Provide 24/7 primary application maintenance support.
• Ensure the calls are answer and emails are responded in a timely manner and log the tickets.
• Perform first level troubleshooting on all reported incidents and escalate incidents to the right channel.
• Maintaining asset management (Software Licensing / Asset Inventory).
• Handle initial classification / prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
• Manage end point security.
• Manage, oversee and lead the daily operations of the IT Network Security.
• Provide day-to-day support by analyzing, troubleshooting, and resolving service incidents on the network and security issue, KPI to be based on SLA standards for customers under coverage
• Proper case management and handling, from acceptance to closure, upon acceptance of assigned support cases
• Proactivity monitoring, support and troubleshoot network bandwidth capacity and network performance to ensure uninterrupted services.
• Experience and good knowledge in security technologies, including firewall, IDS & IPS, VPN, MPLS, BGP, etc.
• Perform appliance upgrades and migration to ensure solutions and or related platform are maintained in operational conditions with proper documentation.
• Providing on-call support, including the ability to work a flexible off-hours schedule for planned/unplanned maintenance, as needed.
• Coordinate and manage local and regional ISP on maintenance, changes, and implementation of WAN (Internet).
• Assign to projects to implement related network products, day 1 and 2 support perspectives.
• Require to attend product and support training in respect to the work requirement.

Requirements:

• Diploma/ Bachelor's Degree in IT/Computer Science/Cyber Security or Engineering related fields
• Experience and good knowledge in security technologies, including firewall, IDS & IPS, VPN, MPLS, BGP, etc
• Professional Certification and at least 5 years’ hands on experience in routing & switching preferred CCNP, CCIE, CCDP, CEH or Cyber related certification is a plus
• Understanding of network protocols and troubleshooting
• Ability to manage multiple priorities and work independently
• Hands on experience in one or more of the following brand as below:-

-Routing & Switching - Cisco / Huawei/ major brands

-Firewall – Sophos / Fortigate / Palo Alto / Forcepoint

• WIFI AP - Ruckus / Aruba / Ubiquiti

Kindly send your resume to [email protected] with details like current, expected salary with notice period etc.