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• Network Operations & Monitoring
Continuous monitoring, proactive health checks, alerting, and backup verification.
• Incident & Problem Management
End-to-end incident handling, root cause analysis (RCA), and timely resolution aligned with SLA commitments.
• Infrastructure Management & Lifecycle
Management of network devices including routers, switches, firewalls, and load balancers, as well as upgrades and lifecycle activities.
• Security Management
Firewall policy management, log monitoring, compliance checks (e.g., CIS benchmarks), and threat escalation.
• Patch & Vulnerability Management
Vulnerability scanning, patch deployment, prioritization, and compliance reporting.
• Asset & Configuration Management
CMDB updates, asset reconciliation, and configuration tracking.
• Change & Release Management
Execution of changes in accordance with ITIL processes, including risk assessment and rollback planning.
• Capacity & Performance Management
Monitoring, trend analysis, and capacity planning recommendations.
• Documentation & Reporting
Maintenance of network documentation, SOPs, and delivery of operational and monthly performance reports.
Cisco (routers, switches, load balancing technologies)
Palo Alto firewall
Check Point firewalls
F5 Load Balancers
CCNA / CCNP
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