Operations & Support System Engineer

Overview

We are seeking a highly motivated and technically strong Software System Engineer to support Day 2 operations, maintenance, and enhancement activities for a mission-critical IT project. The role ensures system stability, reliability, security, and operational readiness in a 24/7 environment.

The ideal candidate has hands-on experience in DevOps, middleware/platform support, container technologies, CI/CD pipeline management, troubleshooting, deployment automation, and production support operations.

Key Responsibilities

Day 2 Operations & Support

Provide operational support for mission-critical applications and platform services.

Perform incident investigation, troubleshooting, RCA, and resolution.

Support production deployments, rollbacks, and post-deployment verification.

Monitor system health, performance, logs, and alerts.

Collaborate with Day 1 support, infrastructure, developers, cybersecurity, and stakeholders.

Support system recovery, DR, and business continuity activities.

Participate in standby and after-office-hour support.

Ensure compliance with governance and security policies.

CI/CD & DevOps Engineering

Build, maintain, and optimize CI/CD pipelines for:

Source code management & branching

Code quality scanning (SonarQube)

SAST, dependency scanning, container image vulnerability scanning

Automated build, packaging, testing, and deployment

Manage release automation and deployment workflows.

Container & Platform Management

Deploy, configure, and manage containerized applications (Docker, Podman, Kubernetes).

Support deployments for React, Node.js, and Spring Boot applications.

Troubleshoot containers, optimize performance, and manage resources.

Handle Kubernetes operations: secrets, ingress, scaling, and cluster management.

System Engineering & Administration

Maintain middleware and application platform configurations.

Support Linux and Windows environments.

Perform patching, configuration updates, and preventive maintenance.

Manage DEV, SIT, UAT, and Production environments.

Handle certificate renewal, secure connectivity, and configuration management.

Maintain deployment and automation scripts.

Monitoring & Reliability Engineering

Configure monitoring dashboards, alerts, and health checks.

Monitor availability, performance, and resource utilization.

Conduct log analysis and troubleshooting with centralized tools.

Identify proactive improvements for stability and reliability.

Documentation & Compliance

Prepare and maintain:

System architecture documentation

Deployment procedures & runbooks

Troubleshooting guides & SOPs

Support audits, compliance reviews, and operational assessments.

Qualifications & Experience

Education:

Diploma or Bachelor’s in Computer Science, IT, Software Engineering, Computer Engineering, or related fields.

Experience:

Minimum 3 years in:

Software system engineering

DevOps engineering

Application/production support

Platform/system administration

Thanks, and Best Regards

Lini

Recruitment Consultant

R22108463