Operations Engineer

• Troubleshooting: Perform software and hardware troubleshooting, accurately log issues for level 2 support if necassary.
• Technical Support: Provide technical support via phone, chat, ticketing system, and in person.
• Maintenance Tasks: Perform maintenance tasks including hardware maintenance and software housekeeping.
• Training: Provide training for end-users on system usage and best practices.
• On-site Support: Willing to travel on-site within Singapore to provide support to clients.

Requirements:

• Education: ITE / Diploma in Engineering or Information Technology preferred but not essential. Fresh graduates are welcome; training will be provided.
• Preferred Experience: Prior experience in support roles such as IT support, network engineer or customer-facing roles will be an advantage.
• Experience in configuring or designing Jira ticketing system workflows will be an advantage.
• Language Skills: Fluent in English and Mandarin.