Operations Support Engineer

· Bachelor's degree in computer science, information technology, or a related field.

· Proven experience as an operations engineer or in a similar role in an IT setting.

·      Implement change management and incident management workflows, using

ITSM tools, e.g., Remedy, Zendesk, ServiceDesk, to automate workflows is advantageous.

· Implement security and access control measures to control privileged access to test and production environments.

· Implement full-stack monitoring (i.e. application and infrastructure) using Application Performance Management (APM) tools. Familiarity with cloud-native monitoring options (e.g., CloudWatch and Stackdriver) and the OpenAPM stack is preferred.

·      Identify and implement process automation to minimum downtime and human errors.Familiarity with scripting tools e.g. Terraform, Ansible is preferred.

· Experienced in agile methodologies, DevOps pipelines, test-driven development, and info-security practices.

· Able to work collaboratively with a high-performance team and influence with positive energy.

· Resourceful and able to work out solutions with innovative thinking and new tech.

· Experienced with management of cloud infrastructure and services / certification with GPC, GCC (i.e., AWS, Azure, Google Cloud) or equivalent cloud platforms will be preferred.

· Excellent problem-solving skills.

· Strong communication skills, with the ability to communicate complex technical issues to non-technical teams.

·      Good to have Sitecore XM Cloud Developer/Sitecore Order Cloud Certification