Pre-sales & Implementation Specialist

Job Description

1. Pre-sales Activities

• Partner with prospective clients to understand their challenges and recommend the right software solutions
• Deliver tailored product demos and presentations that showcase value and ROI
• Work alongside Sales to shape proposals, statement of work, and client-winning solutions
• Design smart workarounds to bridge any gap between client needs and standard functionality

2. Implementation Activities

• Act as the primary client contact throughout implementation, running requirements-gathering sessions to capture HR processes and data needs
• Develop and manage project plans, timelines, and documentation, proactively flagging and resolving risks
• Configure the system to client specifications, including workflows, user roles, and data migration
• Build and execute test plans to validate functionality, resolve defects, and lead client UAT
• Design and deliver end-user training, plus create supporting documentation
• Provide post-implementation support, troubleshooting issues as they arise

3. Other Duties

• Stay current on product features and updates, and support ad hoc initiatives, process improvements, and knowledge sharing
• Maintain accurate documentation across pre-sales and implementation activities

Job Requirements

• 3+ years of relevant experience in a similar role
• Bachelor’s degree or equivalent preferred
• Proven ability to engage and communicate effectively with stakeholders at all levels
• Self-motivated and able to work independently with minimal supervision