Presales Consultant

Role Summary

The ServiceNow Pre-Sales Consultant is a high-impact,consultative technical advisor responsible for driving revenue growth bymapping complex business challenges to ServiceNow solutions. Positioned at theintersection of sales and technology, you will act as a trusted advisor toC-level executives, translating technical architecture into clear, quantifiablebusiness value. The ideal candidate possesses deep ecosystem expertise,exceptional presentation skills, and the business acumen required to build compellingROI narratives that accelerate the sales cycle.

Key Responsibilities

1. Solution Consulting & Discovery

• Partner closely with the Enterprise Sales team to qualify opportunities and uncover prospective clients' core operational bottlenecks.
• Lead technical discovery workshops to deeply understand client environments, maturity gaps, and technical landscapes.
• Architect high-level ServiceNow solutions that align with the client’s strategic business outcomes and long-term digital transformation roadmaps.

2. Product Demonstrations & Proof ofConcept (PoC)

• Design, configure, and deliver tailored, high-impact product demonstrations that bring ServiceNow to life.
• Own and execute Proof of Concept (PoC) and Proof of Value (PoV) engagements to technically validate solutions against strict customer success criteria.
• Showcase modern capabilities including workflow digitization, AI Search, and Now Assist / Generative AI controllers to demonstrate immediate productivity gains.

3. Proposal Development & SolutionArchitecture

• Lead the technical response for RFPs, RFIs, and complex tender documents, acting as the primary owner of the technical solution narrative.
• Create Value Maps, TCO/ROI calculations, and outcome-centric roadmaps to justify platform investment to C-level stakeholders.
• Collaborate with Delivery Leads to draft clear Statements of Work (SOWs), ensuring accurate scoping, estimation of effort, and risk mitigation.

4. Practice Growth & Enablement

• Stay at the absolute cutting edge of the ServiceNow ecosystem, including new releases, product variations, and competitor positioning.
• Build reusable pre-sales assets, such as tailored demo environments, discovery templates, and script libraries.

Required Skills & Qualifications

• Experience: 3–5+ years of experience in a Pre-Sales, Solutions Consulting, or Technical Advisory role specifically within the ServiceNow ecosystem.
• Platform Breadth: Deep hands-on knowledge of at least two major ServiceNow product lines (e.g., ITSM, ITOM, CSM, HRSD, SPM, or Creator Workflows).
• Value-Based Selling: Proven ability to shift conversations from features to business outcomes (e.g., reducing MTTR, improving employee NPS, scaling hyperautomation).
• Communication: Exceptional presentation skills. You must be equally comfortable whiteboarding architecture with a platform developer as you are presenting a business case to a CFO.

Preferred Qualifications

• ServiceNow Certifications: Certified System Administrator (CSA) and at least one Certified Implementation Specialist (CIS) or Certified Application Developer (CAD) credential.
• Industry Knowledge: Prior experience solutioning for heavily regulated industries (e.g., Financial Services, Healthcare, or Public Sector).