Principal Salesforce CRM Solutions Consultant

Responsibilities

• Define CRM vision and roadmap for users, advising on project implementation
• Act as a subject matter expert in Salesforce CRM , understanding customer journeys, business needs, and processes to improve customer engagement, sales, marketing, service, and data management.
• Independently provide end-to-end Order-to-Cash (O2C) process solutions.
• Stay updated on industry trends, processes, and technologies relevant to CRM solutions.
• Conduct stakeholder sessions to gather and analyze business needs, translating them into problem definitions, business cases, and requirements documentation.
• Translate high-level business and user requirements into functional and technical specifications.
• Coordinate with project and program management to plan methodologies, scopes, schedules, milestones, and resources.
• Ensure CRM systems are built and configured according to requirements and design specifications, facilitating user acceptance testing (UAT).

Requirements

• Bachelor’s degree required or another advanced degree with 8 years of relevant experience
• Understand compliance and legal risks within Singapore's trade and marketing environment.
• Deep knowledge of Salesforce with experience with configuration, customization, and usability
• Deep knowledge of O2C processes
• Familiarity with equipment manufacturing industry characteristics is advantageous.

To Apply

If you're interested in this role, click 'apply now'
All Applications will be treated will with strictest confidence.
Samuel Tse
Senior Consultant - Technology
Gateway Search
DID:+65 6727 6129
www.gateway-search.com
EA Licence No: 19C9807 | Registration No: R1223789