Principal / Senior Analyst (Retail & Digital Consumer System)

You will be the lead analyst for a suite of applications and their associated business processes. This is a techno-functional role and you will perform the roles of (1) a business process analyst and (2) an applications subject matter expert performing applications design, implementation, support, operations and maintenance, and (3) a project manager leading a full project cycle (including software development life cycle) for areas under your charge.

As a business process analyst, you will work with business counterparts to identify areas where business processes can be improved through IT systems. You will then design and deliver those systems functionalities. This can also be in the area of digitization to improve efficiency or analytical to assist business’ decision.

As an applications subject matter expert, you will perform day-to-day systems administration for these systems, and support the use of these systems. You will also be responsible for systems maintenance and application operations and managing and regular reporting on the systems and resources in your area. You will also be dealing with our third-party technology partners and conducting training to users.

As a project manager, you will work closely with vendor and internal colleagues to deliver system enhancements as well as refactoring or development of new system to support business needs. You will need to manage the project in terms of scope, schedule, and budget.

Your Role:

1. Business process analysis and design (IT business analysis)

a. To develop actionable insights in business processes, and business data used for decision making and controls in the areas of frontend content management, customer relationship management and digitization.

b. To design and rollout improvements to business processes and data in the above areas, that are enabled and implemented through software and information technology

2. Application and Enhancement design and implementation (IT business analysis)

a. Requirements and Specifications

i. To discover, elicit and analyse requirements

ii. To write functional and software requirements specifications

b. Design

i. To design and document application and data architectures

ii. To design application enhancements (or applications functionality)

c. Build and Quality

i. To build scripts and code fragments to implement enhancements

ii. To manage the delivery of software engineering artefacts from vendors

d. Test and Rollout

i. To test and rollout enhancements on systems

ii. To conduct tests (SIT, UAT and other tests)

e. Train and Enable

i. To train users and develop documentation on the use of systems

ii. To write user manuals, and to conduct user training

f. Transition to Operations

i. To write technical documentation and procedure manuals

3. Application Management (Technical systems ownership)

a. Lifecycle management

i. Planning, design and implementation of overhauls, refactoring and upgrades to ensure system technical stack operates only using manufacturer supported components (no EOL components in production)

b. Fitness-for-purpose

i. TO-BE applications master plan: to produce and update a 3-year application masterplan to provide a business fit-for-purpose applications ecosystem for the business.

ii. Planning, design and implementation for capacity growth

c. Fitness-for-operations

i. Operations processes and procedures: To design and put in place operations procedures for applications systems

ii. Uptime and availability: To design applications, in conjunction with infrastructure, to achieve 99.8% uptime availability.

iii. Cybersecurity: To design applications, that in conjunction with infrastructure designs, comply with cybersecurity architecture and information security policies and directives.

iv. Disaster Recovery: To design applications, that in conjunction with infrastructure architecture, comply with disaster recovery architecture and strategy, to allow RPO and RTOs to be achieved.

d. Application architecture

i. Application architecture and configuration: To maintain up-to-date (1) logical architecture, (2) software and component inventory, (3) configuration register, and (4) definitive media library for all applications under management.

ii. Data schema: To maintain up-to-date data architecture and schema documentation for the systems under management.

4. Application and Data maintenance (Technical systems ownership)

a. Maintenance plans and procedures: to design and execute maintenance plans and procedures, to keep systems fit-for-operations

b. Software maintenance

i. Software defect resolution: to rectify all defects in applications and underlying software platforms or implement workarounds if manufacturers do not provide defect rectification patches.

ii. Software overhaul and refactoring: (1) to plan and execute application maintenance and overhaul for all systems under management to ensure that no end-of-life components are in use in production, and (2) to achieve

iii. 99.8 % uptime availability (excluding planned downtime).

c. Data maintenance:

i. To plan and execute data profiling and data quality analysis

ii. To plan and execute master data maintenance jointly with business users

iii. To plan and execute operational data maintenance jointly with business users, to upkeep data integrity and application fitness-for-purpose.

d. Systems cybersecurity posture and DR capability maintenance:

i. To execute configuration, patching, hardening and other maintenance activity in conformance with cybersecurity TAC prescriptions

ii. DR capability maintenance: To maintain DR records and keep them up to date monthly, and to execute the annual DR exercise to demonstrate that DR capability is operational.

5. Application Operations (Application operations)

a. Systems monitoring and tuning:

i. To monitor application operations

ii. To tune applications performance in response to monitoring, and in line with performance guidelines

b. Systems operations and administration:

i. Daily systems administration, including writing scripts and code elements

ii. Plan and execute systems disaster recovery operations

iii. Batch and Daemon operations: To plan, execute and document batch operations and daemon/service upkeep operations

c. System patching and upgrades:

i. Plan and execute component and system upgrades

ii. Plan and execute systems patching on both an emergency ad-hoc basis, and for routine systems patching cycles

d. Data patching and cleansing:

i. To carry out and document data cleansing operations periodically with business users, to upkeep data quality and fitness for purpose

ii. To carry out data-patching operations regularly, in response to business user requests

6. Project management

a. Requirement discovery and analysis (requirement gathering)

b. Gap analysis, scoping and solution design

c. Project planning, costing and scheduling

d. Project resource management

e. Project procurement management

f. Project implementation and control

g. Project quality management

h. Project risk management

i. Project tracking and reporting

j. Post project review

7. Domain / areas of coverage: You will be covering systems and processes in the followingareas:

a. Sales, E-commerce, Point of Sales systems

b. Order management systems

c. Sales operations systems

d. Customer relationship management systems

e. Product design, management and analytics systems

f. Billing System

g. Digitization and Analytics

Your Profile:

· A degree in computer science, information systems or equivalent

· At least 7 years working experience in IT applications project and BAU

· The offered job grade/designation will be based on candidate’s experience, competencies and skillsets

Skills and competencies

· Business environment (Some experience in the following is a plus):

o Experience in consumer (B2B) billing systems is a plus

o Experience with CRM systems is a plus

· Functional and business analysis:

o Experience in IT business analysis (BABOK – CBAP or equivalent)

o Experience in IT systems analysis work is a must

· Technical (Some experience in the following is a plus):

o Experience in MS Dynamics 365 or Salesforce or equivalent technology

o Experience in Database and script as well as MS Excel features or equivalent skillset

o Experience in Power BI and other analytical visualisation tool

· IT lifecycle:

o Experience in one full project and/or Software Development Lifecycle is essential

· Certification (is a plus, but not mandatory):

o ITIL certification

o PMP or Prince2 certification

o CBAP certification

o Agile or Scrum Master certification

Attributes

· Intellectual curiosity and analytical. This role requires the candidate to explore, learn and master the business domain. The candidate must be motivated and with intellectual curiosity to discover and map out the way our business operates.

· Detail oriented. This is a techno-functional role, and candidates must be able to work with both business and system details. The candidate must have keen attention to detail, in order to correctly manage the requirements and technology operations of the system.

· Sense of ownership. This is a subject matter expert and systems ownership role. The candidate must be highly self-motivated, and take responsibility for the systems under his/her charge.