Process Analyst

Experience: 6-9 Years
Role: Process Analyst

Responsibilities:

·         Drive process improvement across Technology Delivery, critically evaluate current Software Development Life Cycle (SDLC) methodologies spanning Agile, traditional Waterfall, and hybrid delivery models to eliminate bottlenecks and reduce administrative overhead.

·         Conduct rigorous assessments of end-to-end technology delivery lifecycles, from architecture and requirements gathering through to CI/CD, testing, and release management.

·         Implement structural changes to streamline delivery workflows and reduce overall time-to-market.

·         Design and manage a comprehensive stakeholder feedback ecosystem.

·         Utilize advanced Microsoft Excel capabilities (e.g. complex arrays, dynamic data modelling, and pivot tables) to quantify qualitative feedback, track operational metrics, and pinpoint root-cause friction within delivery pipelines.

·         Orchestrate and moderate cross-functional alignment sessions encompassing engineering, business, and compliance stakeholders.

·         Drive meticulous agenda design, objective setting, conflict resolution, and consensus on process solutions.

·         Synthesize intricate process mechanics, risk controls, and performance metrics into polished Microsoft PowerPoint presentations.

·         Deliver executive-grade narratives to secure strategic buy-in from senior leadership and technology steering committees.

·         Champion Lean IT and Six Sigma principles to systematically identify and eliminate waste across all software engineering workflows.

·         Ensure all optimized frameworks align strictly with Technology Risk Management (TRM) guidelines and internal audit requirements.

Requirements:

Education:

·         6-8 years of proven track record in technology process improvement, IT governance, or technology transformation within the financial services sector or complex corporate environments.

·         Around 10-12 years of total work experience.

• Prior tenure at a top-tier management or technology consulting firm is considered a significant advantage.

Essential:

·         Deep, practical understanding of enterprise-scale software engineering and SDLC mechanics.

·         Proven capability in managing the complexities of diverse delivery ecosystems, particularly the integration of modern Agile practices within heavily regulated environments.

·         Demonstrated application of Lean Process Management and Six Sigma frameworks.

·         Advanced interpersonal acumen with a demonstrated ability to navigate highly matrixed organizational structures, manage resistance to operational change constructively, and influence outcomes without direct authority.

·         Exceptional capability in leading high-stakes workshops, ensuring rigorous logistical preparation, active moderation, and the delivery of definitive, actionable outcomes.

·         Expert-level proficiency in leveraging data analysis to inform operational strategy.

• Ability to construct sophisticated executive communications that drive decision-making at the highest levels of the organization.

Key Skills:
·        SDLC ProcessImprovement (Agile / Waterfall / Hybrid)

·        Lean Process Management/ Six Sigma / Value Stream Mapping

Advanced Microsoft Excel and Microsoft PowerPoint