Production Specialist - Front office

Join us as a Production Specialist – Front Office

·       We’re looking for an experienced Production Specialist to support production management across our front office platforms, ensuring stability, availability and resilience in line with business expectations

·       This is a highly collaborative and fast-paced role which will see you working closely with global platform and domain stakeholders to ensure the robustness and resilience of the platform

·       In this hands-on role, you’ll be supporting the bank’s single dealer platform, Digital FX platforms and our e-Trading platforms

What you’ll do

This will be a dynamic front office facing role within our trading environment, requiring collaboration as part of a global follow-the-sun support model starting with Singapore at 6am SGT. You’ll be working on the trading floor directly interacting with Trading and Sales solving time-sensitive technical and business issues

You’ll also be:

·       Supporting incident and problem management, ensuring production stability meets the appropriate quality standards

·       Supporting delivery of application management and application support along with any requested local business enhancements

·       Proactively monitoring the system health before APAC business start to help with early detection and response to limit business impact

·       Working as hands-on SRE to drive automation, toil reduction, observability and other strategic initiatives

·       Collaborating with platform teams to understand the upcoming changes, helping with rolling-out of those changes including on weekends

·       Contribute to our Cloud journey

·       Identifying areas for service improvement by analysing and diagnosing re-occurring platform and service incidents, as well as customer and stakeholder feedback

·       Leading business delivery in the region/global by working actively with the front office business, understanding and analysing business requirements and delivery

·       Expected to work in the office at least three times per week

The skills you'll need

·       At least 10 years of hands-on experience supporting trading platforms with understanding of complex trading platforms including electronic trading

·       5+years experience of working on the trading floor closely with front office

·       Hands-on experience of supporting Client facing FX Single dealer platform and Digital FX Trading business

·       Exposure of working with low-latency electronic trading systems

·       Excellent coding/scripting skills using Python, Java, SQL

·       Excellent automation and troubleshooting skills across UNIX and Windows platforms

·       Hands-on experience of observability using tools such as Open Telemetry, Grafana, Corvil, Splunk, Geneos etc

·       Hands-on experience of new and emerging technologies such as: Cloud and Artificial Intelligence

·       Experience in FX/FI Markets: pricing, trading, risk management. With understanding of products such as Spot, Fwd, Options and NDF’s in FX and Bonds/Swaps in FI

·       Excellent interpersonal and communication skills with ability to present complex information in a clear and concise manner

Desirable

·       Technical certifications in areas such GCP, RPA, Python etc

·       Excellent customer relationship and influencing skills and experience in creating strong partnerships with key stakeholders across all levels of an organisation