Production Support Lead

Project details
Treasury application Production support engagement covering technical issues, services and environment monitoring and EOD Batch support for a leading Singapore based bank

Responsibilities
• Supervise current L1/L2 production support engagements, utilizing onsite/offshore resources in business hours and 24x7 shifts.

• Bring critical and quality-driven thinking to maintain high-quality standards.

• Establish a delivery and quality assurance framework with processes, best practices, and KPIs.

• Define a strategy for building tools and accelerators for improved support.

• Manage client communications, ensuring alignment with SLAs and service delivery.

• Select and coach profiles, fostering a mindset for critical systems support.

• Collaborate with technology and business teams to minimize stability issues.

• Ensure adherence to Incident, Change, and Problem Management protocols.

• Introduce best practices and conduct regular reviews and meetings.

Requirements
• 8+ years in production treasury application support for banks.

• Experience with Murex Treasury platform (preferable) or other trading platforms (e.g., Calypso, Orchestrade, Finastra, FIS)

• Experience managing support teams across APAC, including team building and restructuring.

• Experience managing teams on 24x7 shifts.

• Proven leadership in defining processes and best practices.

• Strong background in Support Lead roles.

• L1 & L2 application technical and functional support experience.

• Proficiency in SQL, Pl/Sql, and system backups related to UNIX and Database.

• Excellent team collaboration, written and verbal communication skills.

• Effective stakeholder management.

• Flexibility for shifts and weekends.