Programme Coordinator

Responsibilities:

·        Support the coordination and governance of the Unified Helpdesk (UHD) transformation programme, including scheduling, action tracking, and follow-up across workstreams

·        Prepare and circulate meeting agendas, capture minutes, and maintain an up-to-date action log and risk register

·        Coordinate inputs from regional teams across APAC, EMEA, AMER, and China, and consolidate programme updates for senior stakeholders

·        Draft communications, status reports, and presentation materials for steering committees and leadership reviews

·        Maintain organised and version-controlled programme documentation including the project plan, RAID log, and milestone tracker

·        Support the preparation of process guides, SOPs, and internal communications related to the UHD transition

·        Create reports on programme activities, progress, and KPIs in collaboration with workstream leads and stakeholders

·        Liaise with the managed service provider (TCS) and internal teams to ensure timely responses to open items and programme deliverables

Requirements:

• A graduate in Economics, Business Administration, Communications, Management, or equivalent
• Proficient in the Microsoft 365 suite, in particular Teams, SharePoint, Excel, and PowerPoint
• Fluent in English; proficiency in an additional Asian language is a plus
• Organised, detail-oriented, and able to manage structured information across multiple workstreams
• A clear and confident communicator, comfortable engaging with stakeholders at all levels
• Proactive, curious, and eager to learn in a fast-paced, international environment
• A cooperative and committed team player who takes initiative and follows through
• Familiarity with project management frameworks (ITIL, PMI, or similar) is a plus but not required