Project Coordinator, IT Infrastructure Projects and Operations

Key Responsibilities:

• Coordinate and support end-to-end delivery of projects across telecommunications, Point-to-Point (P2P) connectivity, and cloud services, ensuring alignment with scope, timelines, budget, and deliverables

• Monitor project progress and track key milestones to ensure timely completion in line with agreed schedules and service levels

• Identify project risks and issues, and collaborate with stakeholders to implement mitigation and contingency plans

• Manage communication between customers, telco vendors, cloud providers, and internal teams to ensure clear alignment, timely updates, and effective issue resolution

• Engage and coordinate external vendors and service providers (including telco and cloud partners) to ensure delivery commitments, quality standards, and contractual obligations are met

• Maintain project documentation, including status reports, trackers, meeting minutes, and administrative records

• Track and manage project billing milestones, ensuring alignment with contractual and financial requirements

• Ensure a strong customer-centric approach, delivering a positive experience throughout the project lifecycle from initiation to handover

• Pursues relevant certifications and training to enhance networking skills.

• Performs any other related task as required.

Knowledge and Attributes:

• Good understanding of telecommunications and network infrastructure, including MUX, DWDM, P2P connectivity, and data centre (DC) cabling

• Basic knowledge of cloud services and deployment coordination (e.g., IaaS, connectivity to cloud environments)

• Strong organizational, communication, and stakeholder management skills

• Ability to work with cross-functional teams, vendors, and customers in a dynamic project environment

• Understanding of networking concepts, protocols, architectures, and services.

• Experience with network monitoring and analysis tools.

• Strong documentation and communication skills to convey technical information effectively.

• Ability to diagnose and resolve network issues using analytical problem-solving skills.

• Project participation experience, including adherence to project timelines and deliverables.

• Familiarity with network security principles and best practices.

• Developing proficiency in using network administration and configuration tools.

Academic Qualifications and Certifications:

• Bachelor’s Degree in Information Technology, Computer Science, or a related field (or equivalent experience)

• Basic cloud/network certifications (e.g., AWS, Azure, or Google Cloud) are an advantage

• Relevant networking certifications such as CompTIA Network+, CCNA, or JNCIA are beneficial

Required experience:

• Hands-on experience in telecommunications and network environments, preferably in project delivery or network engineering roles

• Solid experience with WAN, LAN, and Point-to-Point (P2P) connectivity

• Familiarity with telecommunications infrastructure, including routing, transmission, and network setup

• Working knowledge of network security concepts and best practices

• Experience with data centre (DC) networking and cabling is an advantage

• Basic to intermediate experience with cloud networking (e.g., AWS, Azure, Google Cloud) and connectivity integration is a plus

• Exposure to wireless technologies, standards, and deployment is beneficial