Project Manager

Job summary
Leading financial institution expanding project team Define project plan and schedule, track tasks, monitor SDM processes Manage stakeholders, change governance, risk and issue management
Job seniority: mid-to-senior level
Responsibilities
• Define project plan and schedule with Technology Delivery team, Product vendors, and users • Track tasks closely and report status to program manager and stakeholders • Conduct Weekly Project Status Review and Fortnightly PWC meetings • Monitor project tasks and help team remove impediments • Ensure projects are following SDM processes • Responsible for quality, scope, timeline, effort, and resources • Develop and execute overall project plan and analyze project proposals • Identify and schedule Program & Project/Workstream deliverables and milestones • Work with Business Project Managers and Technical Delivery Managers to manage stakeholders and relationships • Manage all changes to agreed scope of work, review and assess all changes • Prepare Investment Approval requests and manage approval of Programme(s) • Organize and facilitate PSC meetings, chair PWG meetings • Manage overall Programme risk profile, implement risk mitigation plans • Partner with relevant stakeholders to ensure system development methodology is followed • Measure, monitor, and report progress to stakeholders, implement communication plans • Plan and manage process to identify requirements for new projects • Identify potential risks and issues and mitigate with stakeholders • Provide regular updates to senior management on project status, risks, and issues • Monitor and manage risks/issues related to requirements and scope creep • Lead and collaborate with cross-functional and technical teams • Work with Test Manager to translate business requirements into test scenarios • Clarify test findings escalated by Test Manager and classify findings • Support Business T&O leads on pre-project planning, project management, and closure activities
Requirements
• At least 10 years of experience in banking, financial services, Insurance, or Telecommunication industries • Strong business domain knowledge in retail banking and channels • Must have strong SME knowledge and experience in Unified Communication Systems and Branch, Self Service Machine & Public Web technologies • Experience in working as SME in Avaya, Verint, NCR/DN, Teamsite systems is a plus • Strong experience in process re-engineering in Contact Centre, Telesales, Collections, Branch/Backend Operations • Retail product knowledge e.g. CASA, Loans, Wealth & Investment • Strategic forward-thinking approach with outstanding communications and influencing skills • Familiar with change management processes and project management fundamentals
Key Skills Needed
• Strong business domain knowledge • SME knowledge in Unified Communication Systems • SME knowledge in Branch, Self Service Machine & Public Web technologies • Experience in Avaya, Verint, NCR/DN, Teamsite systems • Process re-engineering in Contact Centre, Telesales, Collections, Branch/Backend Operations • Retail product knowledge • Strategic thinking • Communications and influencing skills • Change management processes • Project management fundamentals