Project/Process Operations Manager

A well-funded IT as a service startup is seeking a Process Operations Manager to join their team.

What you will be doing:

● Improve on operational management systems, processes and best practices

● Ensure all operations are carried out in an appropriate, cost-effective way

● Train and supervise staff on systems and processes

● Foster interdepartmental workflow, teamwork and exchange of ideas

● Identify potential problems and points of friction and finding solutions to maximize efficiency and revenue

● Perform quality controls and track KPIs and OKRs

● Find ways to increase quality of customer service and improve turnaround time

● Manage budgets and forecasts What we are looking for:

● Excellent organizational and problem solving skills

● Experience with business process automation

● Adaptability to respond quickly to changes, and adjust initiatives and priorities

● Excellent communication skills and leadership ability

● Good attention to detail

● Independent and proactive

● Knowledge of organizational effectiveness and operations management

● Familiarity with business and financial principles

● Understand financial and budgeting processes and principles

● Previous experience working in a startup (bonus)

● Proven work experience as an operations manager or similar role (preferred)

● Location: Singapore or remote (within Asia time zone)