Salesforce Architect

· Minimum 7-10 years of hands-on Salesforce experience, with demonstrated experience in an architect or Technical Lead capacity

· Strong expertise in Service Cloud (case management, omni-channel, knowledge, and entitlements)

· Hands-on experience with Public Sector Solutions (PSS) or comparable regulated-industry Salesforce implementations

· Proven expertise in OmniStudio (OmniScripts, FlexCards, DataRaptors, IntegrationProcedures)

· Strong command of Apex, Lightning Web Components (LWC), Flow, and core platformarchitecture (security model, governor limits, sharing/visibility)

· Demonstrated experience designing and delivering system integrations (REST, middleware, identity/SSO provisioning)

·      Track record of leading squads/teams to deliver projects on time and within scope

· Proven experience delivering large-scale, complex Salesforce programs

· Strong stakeholder management and communication skills—able to translate technicalconcepts for non-technical audiences