Security Operations Systems Specialist

Responsibilities

• Provide advanced Level 3 (L3) production engineering support for enterprise Security Operations, Facility Management, Incident Monitoring, Workforce Management, and other operational support platforms within 24×7 mission-critical environments. 
• Manage complex production incidents involving access control systems, surveillance integrations, operational monitoring platforms, workforce scheduling systems, reporting engines, and document/output management solutions. 
• Perform in-depth root cause analysis (RCA), log analysis, transaction tracing, batch failure analysis, and service restoration across distributed operational ecosystems. 
• Support enterprise integrations involving security monitoring platforms, facility support applications, middleware interfaces, APIs, Kafka messaging, and automated operational workflows. 
• Execute production deployments, middleware upgrades, OS patching, certificate renewals, controlled data fixes, and release validation activities across Linux/UNIX production environments. 
• Administer and support operational batch processing, automated scheduling, reconciliation workflows, output distribution, and enterprise reporting services. 
• Develop Shell, Perl, Python, and SQL automation scripts for operational monitoring, alerting, health checks, incident recovery, and process optimization. 
• Lead major incident bridges, operational escalations, DR/BCP exercises, failover validation, and service recovery coordination with regional and global support teams. 
• Drive operational resilience, platform stability, observability enhancements, proactive monitoring, and automation initiatives for enterprise support systems. 
• Ensure compliance with enterprise security standards, audit controls, operational governance, and regulated service management processes. 

Requirements

• 10+ years of hands-on L2/L3 production support experience in enterprise operational environments, security operations, facility management systems, banking, or other highly regulated industries. 
• Strong expertise in UNIX/Linux administration (RHEL, Solaris, OpenBSD) and enterprise operational platform troubleshooting. 
• Advanced experience in Oracle PL/SQL, Sybase ASA, PostgreSQL, MS SQL Server, Azure SQL, and production data remediation activities. 
• Proven experience supporting enterprise operational systems, workforce management platforms, monitoring systems, reporting engines, output/document management, or integrated operational support environments. 
• Strong exposure to Splunk, AppDynamics, Control-M, AutoSys, Kafka, WebLogic, Apache Tomcat, and distributed monitoring ecosystems. 
• Deep understanding of enterprise batch scheduling, operational workflow orchestration, system integrations, and production governance frameworks. 
• Expertise in incident, problem, and change management, RCA methodologies, SLA management, and high-severity operational recovery handling. 
• Hands-on scripting and automation experience using Shell, Perl, Python, PowerShell, or SQL in enterprise support environments. 
• Experience supporting HA/DR architectures, operational resiliency frameworks, and mission-critical service continuity operations. 
• Ability to operate as an SME or escalation lead during critical outages involving infrastructure, application, database, middleware, and vendor coordination teams.