Senior Cybersecurity Operations Specialist

Role Mission:

We are seeking a skilled and proactive Cybersecurity Operations Specialist to join our team. This role involves providing technical support for cybersecurity tools and systems, troubleshooting issues in real time, and ensuring the smooth operation of the organization's security infrastructure. The ideal candidate will support, troubleshoot, and respond to cybersecurity incident while maintaining and improving the security posture of the organization. You will work in a dynamic environment, collaborating with cross-functional teams to protect critical assets and ensure business continuity.

Accountabilities:

1.

Technical Support & Troubleshooting

• Accountable for ensuring timely and effective resolution of security system issues to minimize downtime.
• Accountable for maintaining accurate and secure system configurations across all assigned security platforms.

2.

System Maintenance & Optimization

• Accountable for ensuring continuous health, performance, and reliability of security systems.
• Accountable for maintaining proper integration across interdependent cybersecurity tools.

3.

Incident Support

• Accountable for supporting effective triage and resolution of incidents to reduce MTTD and MTTR.
• Accountable for maintaining accurate incident documentation and contributing to continuous improvement.

4.

Solution Enhancement

• Accountable for recommending and validating security technologies that enhance defensive capabilities.
• Accountable for ensuring new or enhanced security controls meet policy and compliance requirements.

5.

Security Systems Management

• Accountable for the lifecycle management, configuration, and optimization of assigned security tools.
• Accountable for the timely resolution of system faults and execution of operational changes.
• Accountable for ensuring security solutions remain up-to-date and effective against evolving threats.

Responsibilities:

1.

Technical Support & Troubleshooting

• Provide L1/L2 technical support for cybersecurity tools, such as firewalls, WAF, endpoint protection, VPN, email/web security, DLP, and IAM systems.
• Diagnose and resolve issues related to security configurations, system alerts, and performance deviations.
• Collaborate with IT, infrastructure, and security teams to resolve operational and integration challenges.

2.

System Maintenance & Optimization

• Monitor and maintain the health, availability, and performance of security systems and platforms.
• Troubleshoot and resolve connectivity and integration issues between security tools.
• Perform regular updates, patches, tuning, and optimization of security technologies.

3.

Incident Support

• Assist in investigating security incidents, including identifying false positives, misconfigurations, and system failures.
• Provide technical support during containment, eradication, and recovery phases of incidents.
• Document troubleshooting steps, lessons learned, and contribute to post-incident analysis.

4.

Solution Enhancement

• Evaluate emerging technologies and recommend solutions to enhance cybersecurity operations.
• Support the design, testing, and implementation of new security controls and system integrations.
• Validate system configurations to ensure alignment with security standards, policies, and compliance requirements.

5.

Management of Security Systems

• Configure, manage, and optimize the organization’s security tools and platforms.
• Monitor, track, and manage service faults and change requests through full resolution.
• Manage the lifecycle of cybersecurity solutions to ensure relevance amid evolving threats and business changes.
• Provide oversight and quality assurance for third-party service providers supporting security tools.

Minimum Profile/ Track Record:

1. Bachelor’s degree in Computer Science, Information Security, Information Technology, or a related field.

2. Ideally holds security technology certifications from vendors such as Cisco, Fortinet, Palo Alto, Microsoft Security, or equivalent.

3. 6–10 years’ experience in cybersecurity operations, security engineering, infrastructure security, or related domains is an advantage.

4. Experience in medium to large-scale enterprises, preferably in telecommunications, financial services, technology, or other highly regulated industries.

5. Familiarity with operating in complex, multi-system environments with hybrid cloud, diverse security tools, and regulatory compliance requirements.

6. Hands-on experience supporting, troubleshooting, and managing cybersecurity tools such as firewalls, WAF, endpoint protection, VPN, email/web gateways, DLP, and IAM systems.

7. Strong knowledge of network fundamentals, security controls, incident handling, and system hardening best practices.

8. Ability to coordinate with cross-functional teams and manage third-party vendors effectively

9. Experience leading vendors, managing service providers, or coordinating multi-team cybersecurity operations

10. Demonstrated ability to manage end-to-end system lifecycle processes, including planning, deployment, maintenance, and continual improvement