Senior Delivery Architect (ICT)

We are seeking a highly skilled Senior Delivery Architect to lead the design and delivery of complex network solutions for enterprise customers.

This role combines deep technical expertise, customer-facing skills, and cross-functional collaboration to ensure successful solution design, implementation, and operational readiness.

The Senior Delivery Architect will also play a key role in strategic design governance and internal capability building.

Customer Engagement & Communication

• Work closely with customer architects to understand requirements and design tailored WAN/LAN and security solutions.
• Attend weekly customer meetings to track progress and ensure design implementation aligns with expectations and timelines.
• Deliver compelling presentations to customers and internal management, effectively communicating design decisions, risks, and recommendations.

Solution Design & Delivery

• Develop detailed network designs (WAN, LAN, routing, security) and oversee implementation.
• Drive end-to-end delivery, from architecture through deployment and testing.
• Ensure seamless handover of designs by acting as a Technical Delivery SME (Day 1) and ensuring readiness with the Technical Operations SME (Day 2).
• Participate in the Design Council (internal and external) to review architecture, assess feasibility, and validate solutions through testing.

 Internal Collaboration & Governance

• Support RFPs and pre-sales efforts, ensuring ESP’s capabilities address both Day 1 (setup) and Day 2 (operations).
• Collaborate with delivery and operations teams to address design challenges and align on best practices.
• Contribute to reusable frameworks, playbooks, and processes to improve consistency and scalability.

 Operational Excellence & Escalation Support

• Ensure solutions are robust, secure, and scalable, meeting customer performance and availability requirements.
• Provide insights on Day 1 → Day 2 processes, ensuring smooth transitions into operational support.
• Lead or contribute to design validation, performance testing, and risk mitigation planning.
• Be prepared to attend weekly calls outside of business hours when required to support global or regional customers.
• Provide on-call support during weekends or public holidays for critical escalations or coverage, ensuring minimal customer impact.
• Participate in RCA/RFO and to be presented to customer and internal management team.

Skills for Success:

• Proven experience in network design and delivery, with strong expertise in WAN, LAN, routing, and security Cloud and Automation.
• Strong understanding of network security, cloud, automation principles, frameworks, and best practices.
• Demonstrated ability to manage large-scale, complex network design deployments and operations.
• Exceptional presentation skills for both customer engagements and internal management discussions.
• Excellent collaboration and stakeholder management skills across multiple teams and organizations.
• Ability to thrive in a fast-paced environment and manage multiple priorities simultaneously.
• Experience with Day 1 delivery and Day 2 operations processes is highly desirable.
• Strong analytical and problem-solving skills, with a focus on solution feasibility and long-term supportability.
• Flexibility to work during non-standard hours, weekends, or public holidays when business-critical escalations require support.