Senior Desktop Engineer- Bras Basah

Responsibilities:

• Provide 1st and 2nd level IT support including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc.
• Troubleshooting and resolving single customer issues with Windows
• Supporting Microsoft Office, Exchange, VPN, SharePoint, and User Client Hardware, Mobile devices, user accounts and permissions.
• Using remote administration tools to resolve issues on desktops, laptops, and printers.
• Update policies, procedure, and documentation relevant to project or operation
• Ensure compliance with standards, policies, and processes
• Ensure all Asset and Inventory up to date and accurate in system
• Follow KPI defined by company and team leader

Job requirements:

• A Minimum of 3 years of desk side work experience in large enterprise companies
• A minimum Diploma in computer science or equivalent experience in IT
• Strong knowledge in User & VIP Support and ITIL methodology
• Familiar with Mac and Window OS system
• Able to work under pressure, self-motivated, strong problem solving and analytical skills
• Strong data analytic, communication & interpersonal skills
• MCP and/or Apple Technician (MacOS) certified is advantageous

Interested candidate please click "APPLY" to begin your job search journey.

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