Senior Desktop Support Engineer

Desktop Support Engineer

Role Summary

Provide onsite end-user IT support, ensuring smooth operation of desktops, laptops, printers, mobile devices, and enterprise applications. Deliver timely incident resolution, hardware/software support, and vendor coordination while maintaining SLA compliance.

Key Responsibilities

• Provide onsite desktop support, troubleshooting, and incident resolution.

• Install, configure, and support desktops, laptops, printers, scanners, iPads, and peripherals.

• Support Windows OS, Microsoft Office, enterprise applications, and software deployment.

• Perform user administration, AD, Group Policy, and hardware/software troubleshooting.

• Handle Move, Add & Change (MAC) requests and basic network troubleshooting.

• Coordinate with third-party vendors for issue resolution and maintenance.

• Support BCP activities and participate in after-hours standby rotation.

• Maintain IT documentation and ensure timely escalation of critical issues.

Mandatory Requirements

• Minimum 4 years of Desktop Support / End User Computing (EUC) experience.

• Strong hands-on experience with Windows OS, Microsoft Office, Active Directory (AD), Group Policy, and hardware/software troubleshooting.

• Experience supporting desktops, laptops, printers, scanners, iPads, and software installation/deployment.

• Knowledge of basic networking (DNS, Telnet, Tracert, Proxy, McAfee).

• Experience in vendor coordination, incident management, MAC (Move/Add/Change), and BCP support.

• Good communication and customer support skills.