Senior Developer (ServiceNow) SPM Module

Experience: 4–7 years (ServiceNow), 3+ years in lead role

Module Expertise - SPM

Role Overview:

In addition to the responsibilities of the ‘ServiceNow Developers’, the Senior

Developer will also be responsible for end-to-end technical ownership of the client

implementation on the ServiceNow platform, ensuring solution quality, performance,

and adherence to best practices.

Key Responsibilities:

• Lead technical design and development of ServiceNow solution using App

Engine and CSM components

• Own solution architecture, configuration standards, and coding guidelines

• Review and approve technical designs, scripts, integrations, and data models

• Guide developers and integration specialists during build and defect

resolution

• Ensure minimal customization and maximum use of OOTB ServiceNow

capabilities

• Support data migration and integration design decisions

• Coordinate with QA during SIT/UAT to resolve defects

• Support release planning, cutover, and go-live activities

• Configure and customize ServiceNow applications, including forms, lists, UI

Policies, UI Actions, and workflows

• Develop, test, and maintain scripts such as Business Rules, Client Scripts,

and Script Includes following ServiceNow best practices

• Build and enhance automation using Flow Designer, including approvals and

notifications

• Support Service Portal configuration, widgets, and basic portal customizations

• Assist in integration development using REST/SOAP APIs and outbound web

services as required

• Analyse, troubleshoot, and resolve defects identified during SIT and UAT

• Support data migration activities, including data load validation, reconciliation,

and post-migration fixes

• Perform unit testing and support defect fixes during release cycles

• Participate in technical design discussions and provide input on feasibility and

effort estimation

• Ensure adherence to coding standards, performance guidelines, security

controls, and documentation practices

Required Skills:

• Strong ServiceNow App Engine, CSM, Flow Designer, Business Rules, Script

Includes

• Experience with integrations (REST/SOAP, MID Server)

• Knowledge of ServiceNow security, roles, ACLs

• Experience in government / regulated environments is a plus

• Hands-on experience with ServiceNow App Engine development

• Strong working knowledge of JavaScript and Glide API

• Experience with update sets, deployments, and environment management

• Practical experience in CSM modules implementations

Certifications (Mandatory)

• ServiceNow Certified Implementation Specialist – Customer Service

Management (CSM)/SPM

• ServiceNow Certified System Administrator (CSA)

Additional Requirements

• Hands-on experience in App Engine and CSM

• Resource must be based in and work from Noida ODC (BCA-approved

location)

• Exposure to ATF (Automated Test Framework) or AutomatePro

Educational Qualification

• Bachelor’s degree (B.Tech / BE) in Computer Science, Information

Technology, Electronics, or related engineering discipline is required

• Master’s degree (M.Tech / MCA or equivalent postgraduate qualification) is

preferred

• Relevant Servicenow certifications will be an added advantage