Senior End User Support

Company Description

Tradeweb is a global leader in electronic trading across asset classes. As financial markets become increasingly interconnected, our technology enables efficient, multi-asset trading on a global scale. We serve more than 3,000 clients in more than 85 countries, including many of the world’s largest banks, asset managers, hedge funds, insurers, corporations, and wealth managers.

Creative collaboration and sharp client focus have helped fuel our organic growth. We facilitated average daily trading volume (ADV) of more than $2.8 trillion over the past four fiscal quarters, topping $3.3 trillion in ADV for the first quarter of 2026.

Since our IPO in 2019, Tradeweb has completed four acquisitions and doubled our revenues – and 2025 was our 26th consecutive year of record revenues.

Tradeweb plays a central role in modernizing market structure by developing innovative trading protocols, embedding analytics into execution, and building technology infrastructure that supports the convergence of traditional and digitally native financial markets. Tradeweb is a great place to work, recognized in 2025 by Forbes as one of America’s Best Companies and by U.S. News & World Report as one of the Best Financial Services Companies to Work For.

Group Details

Business Technology is responsible for the global strategy, engineering and support for all desktop, telephony, AV, remote access, mobility and collaboration technologies.  The team is aligned with core businesses across the firm, provides global technology solutions that back Tradeweb’s business operations and enables various business and technology teams to deliver top tier customer engagement and support through an ITSM/CSM platform. The role supports a highly demanding customer based that is heavily reliant on technology to compete in an extremely volatile business. The Senior End User Support Tech will be focused on global endpoint management and support.

Job Responsibilities

• Excellent troubleshooting skills across all areas of technology, including desktops, telephony, AV, collaboration, messaging, remote access and mobility
• Provide white-glove, VIP support of all executives, senior leadership and global end users
• Provide superior client experience and strengthen relationships across the global organization
• Troubleshoot reported issues and complete assigned tasks according to SLA in ServiceNow
• Provide on-site support of physical desktops, hardware, peripherals, printers, etc
• Support virtual infrastructure platforms, VDI, Citrix, VMware Horizon, virtual desktops
• Support remote endpoints such as laptops, building and certifying OS, VPN infrastructure
• Support MFA and SSO integrations, Okta, Azure, RSA
• Support MDM solutions, Blackberry Work, etc
• Support various collaboration and messaging technologies, Zoom, Teams, WebEx, Symphony
• Administering SCCM, Active Directory, group policy, Appsense, file management
• Managing and administering patching processes and best practices for Windows, Office, third party applications across virtual, physical and mobile endpoints
• Installation of hardware, software applications, security updates, service packs, etc.
• Focus on building automation into reoccurring processes and problems
• Testing and certifying hardware and software technologies
• Understanding of networking principles, practices and technologies, TCP/IP, DNS, WINS, DHCP
• Create metrics, monitoring and system reports for a higher level of information, i.e., trends analysis and management of the “health” of environment
• Provide documentation and update internal knowledgebase articles
• Follow IT change management governance & process
• Effectively communicate and build rapport with team members, stakeholders and interface groups using a variety of techniques and collaboration, from initiation to close.
• Collaborate with colleagues across the global organization to implement change through structured change management process
• Resolve complex issues and conflicts
• This position may have responsibilities related to Dealerweb’s compliance with SEC Regulation SCI.  This requires the person in this role to understand and comply with the requirements of Regulation SCI relevant to his or her position, as well as Dealerweb’s policies and procedures.

Qualifications

• 5+ years desktop support / engineering experience
• Strong understanding of the requirements of supporting Financial Markets Businesses
• Knowledge of principles of Service Management (Support and Delivery)
• Knowledge and understanding of systems life cycles
• Strong grounding in all areas of Infrastructure Technology and Engineering
• Excellent verbal and written communication skills

Additional Information

We offer a comprehensive range of benefits to support our employees at every stage of life and career. Our programs include enhanced parental leave, family-building and postpartum support through Maven, subsidised gym membership and a wide range of learning and development opportunities, to name a few! While specific offerings may vary by location, our teams will be happy to provide more detailed information about the benefits available in your region as you move through the recruitment process.