Senior Executive, Delivery Specialist Service

Job Responsibilities:

End-User Support & Deployment

• Provide deployment and support services for desktop PCs, notebooks, office phones, mobile devices, and other IT peripherals.

• Deliver timely and effective assistance to ensure minimal disruption to business operations.

Service Desk Operations

• Act as the first point of contact for IT-related issues, managing and resolving cases reported by end users

Customer Experience and Operational Experience

• Proactively gather user feedback to identify opportunities for improving service quality and operational processes.

• Assist in creating comprehensive Standard Operating Procedures (SOPs) to streamline IT operations and improve efficiency.

Endpoint Security Monitoring

• Monitor endpoint security management consoles

• Escalate malware incidents promptly to contain threats and prevent network compromise.

Procurement Assistance for the Team

• Support procurement processes, example prepare quotations and recommendations for approval, handle goods receipt, and certifying invoices for payment.

Application and/or Training Development for User Empowerment

• Recommend and/or develop applications that improve office productivity or enable better decision making.

• Prepare engaging training materials that contribute to enhancing user competency in office productivity tools and raise awareness of cybersecurity best practices.

Technology Innovation

• Stay abreast of industry trends and emerging technologies.

• Recommend and leverage new solutions to optimize processes and strengthen IT architecture

Qualifications / Experience:

• Degree/Diploma holder in Computer Science/Information Technology or equivalent

• 1-2 years working experience in end user computing support and service delivery.

• Good working knowledge of Asset Lifecycle Management System and Mobile Device Management software.

• Good working knowledge in administrating Microsoft Office 365

• Familiar with endpoint protection solutions such as McAfee, Sophos etc.

• Excellent problem-solving and communication skills.

• A proactive mindset with a passion for continuous learning and innovation

• Ability to work independently with minimum supervision.