Senior / Executive, IT

Who Are We:

Stroke Support Station (S3) is a Singapore-based non-profit with a big heart and an even bigger mission: to help stroke survivors and their caregivers live fuller, more empowered lives.

We do this through holistic, person-centred programmes that support rehabilitation, build confidence, and strengthen community reintegration. From wellness and specialised activities to caregiver support and advocacy, S3 brings together healthcare professionals, partners, volunteers, and the wider community to walk alongside survivors throughout their recovery journey.

If you believe in impact, collaboration, and creating meaningful change then this might be your next chapter.

What You'll Do:

Drive Digital Transformation

Play a key role in improving how the organisation works through technology. You'll identify opportunities to streamline processes, support digital initiatives, and help implement systems that enhance operational efficiency across the organisation.

• Support the evaluation, implementation and optimisation of digital platforms, clinical systems and workflow solutions.
• Translate operational requirements into practical system configurations and digital workflows.
• Coordinate system testing, user acceptance testing (UAT), data migration and go-live activities.
• Continuously identify opportunities to improve existing systems and digital processes.
• Develop user guides and system documentation to support adoption across teams.

Manage IT Systems & End-User Support

Ensure our day-to-day technology environment runs smoothly by managing organisational systems, devices and user support.

• Administer Microsoft 365, endpoint devices and organisational IT systems.
• Manage user accounts, access permissions and device provisioning.
• Provide technical support and troubleshoot hardware, software and system-related issues.
• Maintain accurate inventories of IT assets, software licences and system documentation.

Lead Digital Projects

Coordinate multiple technology initiatives from planning through implementation while ensuring projects are delivered on time and meet organisational needs.

• Develop project plans, implementation schedules and milestone tracking.
• Coordinate internal stakeholders, vendors and external partners throughout project delivery.
• Monitor project progress, risks and dependencies.
• Prepare implementation reports and updates for management.
• Support post-implementation reviews and continuous system improvements.

Partner with Vendors & Manage Technology Procurement

Work closely with technology partners to ensure solutions are implemented effectively and deliver value to the organisation.

• Coordinate with vendors on system implementation, upgrades, maintenance and issue resolution.
• Evaluate technology solutions and compare vendor proposals.
• Prepare procurement documentation, quotations and tender submissions where required.
• Support grant-funded technology initiatives by preparing supporting documentation and business justifications.

Strengthen Cybersecurity & Technology Governance

Support the organisation in maintaining a secure, compliant and resilient technology environment.

• Support cybersecurity initiatives, awareness programmes and technology policies.
• Maintain IT asset inventories and assist with cybersecurity compliance activities.
• Contribute to technology governance, enterprise risk management and business continuity planning.
• Maintain knowledge repositories and technology-related documentation.

Turn Data into Actionable Insights

Help the organisation make informed decisions through effective reporting and analytics.

• Develop and maintain operational dashboards and reporting workflows.
• Build and improve data templates, reporting structures and data pipelines.
• Partner with stakeholders to improve data quality, reporting consistency and system usability.
• Support the organisation's use of analytics to enhance operational performance and service delivery.

Who We're Looking For:

We're looking for someone who enjoys solving problems through technology and thrives in a dynamic environment where no two days are the same. You'll be comfortable balancing operational support with project work while helping drive the organisation's digital transformation journey.

Requirements

• Bachelor's degree in Information Technology, Information Systems, Computer Science or a related discipline.
• At least 1 year of relevant experience in IT operations, systems administration, digital transformation, project coordination or related roles.
• Experience supporting business applications, digital systems or technology implementation projects will be an advantage.
• Working knowledge of Microsoft 365 administration and endpoint device management.
• Exposure to project coordination or system implementation methodologies.
• Basic understanding of cybersecurity, data protection and IT governance principles.
• Familiarity with reporting tools, dashboards or data analytics would be advantageous.

You'll Succeed If You Have

• Strong analytical and problem-solving skills with the ability to diagnose issues and recommend practical solutions.
• Excellent organisational skills with the ability to manage multiple priorities simultaneously.
• Strong communication and stakeholder management skills.
• Ability to translate business needs into effective technology solutions.
• A proactive mindset with a passion for continuous improvement and digital innovation.
• Ability to work independently while collaborating effectively across teams and with external vendors.

What's Next?

We welcome your application even if you don’t feel you meet every requirement, there could be other roles that match your abilities. Although we can’t respond individually to every applicant, we are committed to making sure you feel acknowledged and supported throughout the application process.

S3 is committed to being an equal opportunity employer. In accordance with Singapore laws, we consider all qualified applicants for employment without discrimination based on age, citizenship, ethnicity, gender identity, marital status, medical condition, national origin, physical or mental disability, religion, gender (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws and regulations.