Senior Information Technology Business Analyst

Company Overview

Crystal International Group Limited is a global leader in apparel manufacturing with diversified product segments and production facilities across Asia. Founded in Hong Kong in 1970, it serves top global brands through innovation, co-creation, and sustainability leadership.

Job Summary

Lead and coach a team of Business Analysts to deliver business requirement studies, system process mapping, functional specifications, and testing plans while supporting end users locally and overseas.

Responsibilities

• Lead and coach a team of Junior Business Analysts and Business Analysts to complete assigned tasks effectively
• Oversee and ensure timely completion of tasks assigned to team members
• Conduct detailed business requirement studies and map business processes to system processes for accurate system design
• Prepare Master Functional Specifications to document system requirements when needed
• Develop comprehensive Test Plans for System Integration Testing and User Acceptance Testing to ensure system quality
• Monitor and follow up on issue logs to resolve system and user issues promptly
• Conduct User Acceptance Testing both online and onsite for local and overseas users to validate system functionality
• Provide daily online and onsite user support to local and overseas end users to ensure smooth system operation

Required competencies and certifications

• Experience working with ERP systems, preferably SAP or PLM, to support business processes and system integration
• Ability to work under tight schedules to meet project deadlines
• Willingness to travel as required to support onsite activities

Preferred competencies and qualifications

• Degree in Computer Science or Information Technology to support technical understanding
• Positive attitude towards learning new technologies and applying them effectively
• Strong communication skills and ability to foster team collaboration

Other Information

• Both local and overseas user support and testing will be required