SENIOR INFRASTRUCTURE TECHNICAL SPECIALIST

Job Description & Requirements

The critical IT services depend on enterprise storage infrastructure. To ensure performance, security, and reliability, we are hiring a Storage Engineer to support Storage Area Network (SAN) and Network Attached Storage (NAS) operations.

In this role, you will assist in configuring, maintaining, and troubleshooting at least two enterprise storage platforms, such as Huawei, Dell(SAN/ECS), Hitachi (HDS), or NetApp. Additionally, you will work with Brocade SAN fabric management. The role requires strict adherence to the bank’s compliance, security, and operational standards.

Key Responsibilities

Storage Administration & Support

• Perform on-boarding, configuration, monitoring, and troubleshooting of SAN/NAS systems.

• Assist in firmware and software upgrades to maintain system supportability.

• Implement storage changes in compliance with standard processes and guidelines.

• On-site Data Center support for system maintenance and break-fix tasks.

• Support patching, break-fix and disaster recovery operations.

• Conduct performance tuning and capacity planning to optimize storage utilization.

SAN Fabric & Connectivity

• Assist in the configuration and management of Brocade SAN switches.

• Monitor SAN fabric health, troubleshoot connectivity issues, and escalate as needed.

Incident & Problem Management

• Attend to incident/issue calls and provide prompt update to the management.

• Troubleshoot storage-related issues and support system recovery efforts.

• Escalate major incidents and work with senior engineers to resolve complex problems.

• Perform root cause analysis and implement preventive measures.

Compliance & Process Adherence

• Maintain accurate storage asset inventory and documentation.

• Follow security policies and access control guidelines.

• Ensure full compliance with bank regulations, risk management frameworks, and audit requirements.

• Participate in internal and external audits, addressing compliance gaps where necessary.

Collaboration & Continuous Improvement

• Work with application, infrastructure, and operations teams on storage-related tasks.

• Learn and apply new technologies to improve efficiency, automation, and supportability.

Requirements

Technical Skills

• 2–3 years of experience in enterprise storage support.

• Experience with at least two of the following storage platforms:

o Huawei, Dell, Hitachi (HDS), or NetApp.

• Basic knowledge of SAN/NAS technologies, including volume management, snapshots, replication (HyperMetro, SRDF, GAD, Local replication, Snapmirror), multipathing software, and storage monitoring tools.

• Familiarity with Brocade SAN switches (zoning, fabric monitoring, troubleshooting).

• Basic understanding of Windows, Linux, and VMware environments.

• Knowledge of networking and information security principles.

Soft Skills

• Fluent in English with strong communication skills.

• Proactive and problem-solving mindset.

• Ability to work independently and as part of a team.

Other Requirements

• Need to work on a shift basis.