Senior / IT Executive

Key Responsibilities

IT Infrastructure & Systems Support

• Provide technical support for endpoints, servers, network and cloud environments (Microsoft Windows ecosystem)
• Administer and maintain LAN/WAN, servers, hardware, applications, and overall IT infrastructure, including ongoing enhancements.
• Perform system monitoring, patch management, backup, and performance tuning. Ensure high availability, reliability, and system uptime through proactive maintenance
• Support IT projects, including identifying opportunities for automation, optimisation, and process improvements, while researching and evaluating new IT solutions and technologies
• Assist Manager in daily IT operations and infrastructure management, manage vendor performance and technical escalations

Incident Management & End-User Support

• Manage and resolve IT incidents, service requests, and escalations
• Perform root cause analysis (RCA) and implement long-term solutions
• Support user onboarding and offboarding, including system access and device setup
• Deliver excellent user experience through timely communication and issue resolution
• Coordinate and collaborate with vendors, service providers and internal stakeholders and teams

IT Governance &Documentation

• Maintain and update IT SOPs, system documentation, and knowledge base
• Ensure compliance with IT policies, security standards, and audit requirements
• Document system configurations and maintain audit-ready records

Requirements

Experience & Education

• Diploma or Degree in Information Technology, Computer Science, Engineering, or related field
• Minimum 3 years of IT support / infrastructure experience, 5–8 years for Senior level
• Experience in enterprise or multi-site environments preferred
• Experience using Generative AI (e.g. Copilot, ChatGPT) for troubleshooting and documentation
• Ability to automate workflows using AI or scripting tools (Preferred)

Technical Skills

• Microsoft Windows Server / Desktop Administration / Microsoft 365 Services
• Active Directory, Group Policy
• Network Support (LAN, WAN, TCP/IP, DNS, DHCP), Virtualization (VMware/Hyper-V)
• IT Infrastructure Management
• Hardware & Software Troubleshooting
• Backup & Disaster Recovery
• System Monitoring & Performance Tuning
• Cloud Platforms (AWS or equivalent)
• Cybersecurity fundamentals (access control, endpoint protection)

Preferred Certifications

• Microsoft Certified (e.g. Azure, Windows Server)
• Cisco Certified Network Professional Enterprise (CCNP)
• AWS Certification (Cloud Practitioner and above)

Soft Skills

• Strong problem-solving and analytical skills, with proactive approach to self-learning
• Excellent communication and stakeholder management
• Ability to work independently and manage priorities effectively
• Proactive, detail-oriented, and team-oriented mindset