Senior IT Executive [5 days/ Tuas] (JQ)

Working hours : Mon to Thurs, 8.00am - 5.30pm, Fri – 8.00am to 5.00pm

Location: Tuas or client site

Salary range : up to $4k

Position Overview:

We are seeking a skilled IT Executive to play a key role in IT automated storage and retrieval machine projects, customer warehouse integration, and providing advanced support.

Responsibilities:
IT Projects Implementation:

• Assist in software project implementation of warehouse automated storage and retrieval machine for customer, including supporting integration to customer ERP system, IT infrastructure and customers networks.
• Collaborate in setting up the machine, configuring software,
• Performing UAT/SIT, Software user Training for customer and internal staff, Software Go live support
• Document IT projects comprehensively, outlining processes, configurations, and outcomes.
• Conduct IT site visits to assess requirements, troubleshoot issues, and gather insights for improvement.

IT Service support:

• Provide remote helpdesk and onsite support services for customers, addressing their technical needs promptly and professionally.
• Be stationed onsite on scheduled days to offer hands-on IT software support and ensure customer satisfaction.
• Prepare detailed IT service reports for accurate tracking and analysis.

IT Tasks and Ad-hoc Duties:

• Undertake various IT-related tasks as required to support onsite customers effectively.
• Respond to IT ad-hoc duties assigned by the Supervisor, demonstrating adaptability and versatility.

Qualifications & Requirements:

• Minimum of a Diploma or higher in Computer Science, Information Technology, or equivalent field.
• Available to travel for support customer in Singapore & Malaysia
• A minimum of 3 years of hands-on experience in a similar position.
• Mandatory experience in software application support, with exposure to systems like inventory, warehouse management, ERP.
• Familiarity with basic IT infrastructure, server setup, and network troubleshooting.
• Proficiency in escalating technical and customer inquiries clearly to technical teams and superiors.

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279