Senior IT Support Engineer

Role Overview

We are seeking an autonomous, highly secure, and collaborative Senior IT Support Engineer to oversee our IT infrastructure and user support across Singapore and Malaysia. Operating in a high-security environment, you will be the custodian of local data integrity and infrastructure security. You will operate with a high degree of independence, requiring minimal day-to-day guidance, while maintaining a tight, collaborative relationship with our IT Support and Security teams at China HQ to ensure seamless regional alignment.

• Position: Senior IT Support Engineer (Regional)
• Location: Singapore (covering Singapore and Malaysia)
• Reporting & Collaboration Line: Reports to IT Infrastructure Head at China HQ; collaborates closely with China HQ IT Support and Security teams.
• Language Requirement: Fluent in English and Chinese (essential for technical alignment and daily coordination with HQ).

Key Responsibilities

1. High-Security IT Infrastructure & Compliance

• Maintain, monitor, and secure local server rooms, networks (Switches, Firewalls, VPNs), and endpoints across Singapore and Malaysia.
• Enforce strict corporate security policies, access controls, and data protection protocols to safeguard company data against vulnerabilities.
• Act as the local first-responder for any IT security incidents, containing threats immediately and executing mitigation strategies.

2. HQ Coordination& Alignment

• Serve as the primary technical bridge between Southeast Asia operations and China HQ.
• Coordinate closely with the IT support and engineering teams in China to deploy global IT initiatives, software updates, and security patches locally.
• Ensure local infrastructure seamlessly integrates with HQ’s centralized systems while maintaining required localized security barriers.

3. Autonomous Regional Support

• Provide technical support for local and remote users in Singapore and Malaysia with limited guidance.
• Manage local IT asset procurement, vendor management, and onboarding/offboarding processes securely.
• Proactively contribute recommendations to HQ on optimizing regional IT performance without compromising security.

Job Requirements

• Bachelor’s Degree in Cybersecurity, Information Technology, Computer Science, or a related field.
• 5–8 years of experience in IT support and systems administration, with a strong background in high-security industries (e.g., FinTech, Finance, Cybersecurity, or Defense).
• Proven experience working in a multinational matrix structure, specifically coordinating with cross-border teams.
• Security-First Mindset: Uncompromising integrity regarding data privacy and corporate security protocols.
• Bilingual Fluency: Professional proficiency in written and spoken Mandarin and English is mandatory to communicate complex technical and security requirements with HQ.
• Self-Driven: Ability to make sound decisions and resolve issues independently without waiting for step-by-step instructions.