Senior IT Technical Support

Provides support for hardware and software issues encountered by users  using their personal computer, laptop, monitors, keyboards, printers, wireless scanners and  printers, mobile devices, wifi access and other peripherals, etc.

RESPONSIBILITIES:

• Receives, responds to, troubleshoots, and corrects IT related technical problems from internal customers.
• Tracks PC problems and resolves them in a prompt and courteous manner.
• Logs, monitor, resolve and close tickets in the Service Desk Tool.
• Directs advanced technical problems to the appropriate resource when necessary via helpdesk platform.
• Works on software installation, update, and configuration as directed by PC Coordinator(s).
• Works on the installation, configuration, and placement of new PCs, as well as assisting with the PC roll-down process.
• Works on the maintaining, configuration of printers, copy machine and PABX(or VOIP) etc.
• Works on the updating support information such as PC inventory, PC Loaners, IT assets etc.
• Assists with training for new hires and internal customers.
• Works with PC Support Coordinator(s) to determine daily/weekly priorities and to troubleshoot advanced technical problems.
• Evaluate and purchase IT equipment and network systems, etc., including computers, printers, network equipment, instruments, etc.
• Adhere to organizational requirements on quality management, health and safety, code of conduct, legal stipulations, environmental, 5S policies and general duty of care.

Experience & Skillsets:

• Diploma or Bachelor Degree in IT related field.
• Microsoft Windows operating Systems, outlook, Office.
• Microsoft Active Directory mainly include domain account & DHCP maintaining.
• Local and network printers(or multifunction) configuration and trouble-shooting.
• Wireless LAN configuration and installation.
• Mobile Smart devices installation and configuration(IOS or Android).
• Networking skill: PABX(Siemens), VOIP(Cisco).
• Laptop and Desktop ground up setup, deployment and repair.
• Proficient in English (oral and written communication).
• Minimum 2years of LAN and PC experiences.
• Good analytical trouble-shooting skills.
• Good problem analysis and solving techniques.
• Must be patient, customer focus and customer service orientated.
• More than 2 year years' experience working with both networking and Microsoft systems. 
• More than 2 years supporting Active Directory in a production environment.
• Experience in Service Desk environment would be advantages.