Senior Network Support Engineer

about the company:
Our client is a global leader in technology solutions and digital infrastructure, dedicated to empowering businesses with high-performing network capabilities and cutting-edge services. Known for driving innovation and customer success worldwide, they foster a collaborative, inclusive environment that values continuous learning and operational excellence.

about the job:

We are looking for a skilled Senior Network Support Engineer/High Touch Engineer to join a dedicated client services team. In this role, you will act as a key technical focal point for dedicated enterprise customers, driving operational stability and high network availability. Your key responsibilities are:

• Deliver advanced technical support, problem isolation, and complex troubleshooting for enterprise network infrastructures.
• Conduct root-cause analysis (RCA) and lead incident resolutions in line with service agreements.
• Partner closely with customer operational teams and internal engineering stakeholders to optimize network performance.
• Participate in technical review meetings, contributing expert insights during service reviews and business engagements.
• Provide technical guidance and knowledge sharing to internal teams and external client stakeholders.
• Maintain comprehensive documentation of network architecture support, system changes, and operational activities.

skills and experience required:

• Technical support and troubleshooting within large-scale enterprise network environments.
• Ability to independently analyze complex network issues, isolate root causes, and drive effective solutions.
• Excellent communication and customer-facing skills with a proactive approach to building technical relationships.
• Industry certifications (e.g., CCNP, CCIE, or equivalent) are advantageous.
• Hands-on familiarity with enterprise routing/switching, wireless, SD-WAN, data center architectures, or network security frameworks is a plus.
• Degree in Information Technology, Computer Science, or equivalent practical experience.

To apply online please use the apply function, alternatively you may contact Dalpreet Kaur at [email protected] (EA: 94C3609 /R23111951)