Senior Product Manager, Trust

Company Description

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour, and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to Know the Team

The Trust product team is a passionate and high-performing team, responsible for ensuring that transactions and users on our platform are safe, protected, and genuine. We make an impact by optimizing between user experience and financial losses. Our team is made up of cross-functional team members across product, engineering, design, data science, analytics, and business. We are looking for experienced individuals who are critical thinkers and data-driven, able to communicate well and are great team players. We like creative hustlers, people who can think outside the box, influence, and get stuff done even if it seems impossible. We work fast, push the boundaries, and try new things. Sometimes they don’t work, so we embrace learning from failures and a culture of lifelong learning.

Get to know the role

• Be the empowered teams leader for a group of engineers, designers, and analysts and be responsible for the team and its objectives
• Define and create the product strategy and roadmap for your problem space
• Collaboratively solve for high impact problem statements by identifying solutions and driving it from idea to development to rollout and experimentation
• Be the champion for excellence in user experiences and product quality
• Define and track against success that measures the impact of your work

Day-to-day activities

• Lead an empowered multidisciplinary team (Data scientists, engineers, business partners) to identify platform vulnerabilities, user pain points and brainstorm solutions to mitigate fraudulent activities within Grab's ecosystem
• Collaborating with engineering, data analytics and design to develop and maintain a prioritized product backlog, and execute on delivering innovative and user-centric fraud solutions
• Meticulously define and communicating product requirements and specifications by thinking creatively and rigorously about problem-solving
• Partnering with business counterparts and other stakeholders on well-defined go-to-market plans
• Defining success metrics and consistently measuring the impact of your work

The Must-Haves:

• at least 5 years of experience as a product manager in technology or technology platforms.
• Demonstrated ability to independently operate in a complex and ambiguous environment, constructing clear strategies and roadmaps supported by analysis and data from loosely defined priorities and goals.
• Demonstrated success in creating and managing products through the full software product lifecycle.
• Unafraid to make challenging tradeoff decisions
• Degree in computer science, software engineering, information technology, business, or a related field.
• Excellent verbal and written communication skills and the ability to articulate complex concepts and strategies to all levels from executive leadership to engineering and operations.
• Passion for the tech industry and building delightful product experiences with an ownership mindset to learn, influence, and not shy away from hard stuff to meet objectives.
• Be a team player, live our values, and contribute to the broader objectives of Grab to achieve our mission to create economic empowerment for the people of Southeast Asia.

Additional information

Our team's culture is centred around trust and openness. Every team member has a voice.