Senior Program Engineer

The Senior Program Engineer (Operations) is responsible for the deployment, maintenance, and support of infrastructure across AWS cloud and on-premises environments, including network systems.

This role combines infrastructure engineering and service desk operations, ensuring:

High system availability, performance, and compliance

Effective incident response and user support

Seamless programme delivery across PMO systems

The engineer will work across servers, virtualisation platforms, cloud services, and network infrastructure, while also contributing to infrastructure modernisation and continuous improvement initiatives.

Key Responsibilities

1. L1 Operations & Support

Provide L1 support for PMO-PSB systems (remote & onsite, 24/7 standby roster).

Respond to user requests, operational alerts, and cybersecurity incidents.

Support system verification testing post patching/maintenance cycles.

Co-manage centralized monitoring dashboards and alerting systems.

Support change management processes using service management platforms.

Maintain and update Operations & Maintenance (O&M) playbooks.

Prepare and submit operational reports and updates.2. Service Delivery Management

Ensure patch management across applications, servers, and infrastructure.

Manage backup, recovery, redundancy, and disaster recovery processes.

Oversee lifecycle management of IT assets (expiry, renewal, disposal).

Ensure application and system availability (planned & unplanned maintenance).

Monitor and manage SLA/OLA compliance.

Implement infrastructure and change requests (hands-on).

Drive continuous improvement of system resilience and support capabilities.

3. Programme Delivery & OperationsSupport solution design, integration, implementation, testing, and commissioning.

Ensure systems are secure-by-design and compliant with policies/standards.

Maintain technical and programme documentation.

Support governance activities, including:

Security and privacy risk management

Compliance and audit readiness

Configuration and inventory management

Change and incident management

Provision, configure, harden, monitor, and administer systems and cloud infrastructure.

Collaborate across programmes to optimize system integration and dependencies.

Identify and drive improvements in operational efficiency and delivery.

Qualifications & Experience

Education

Diploma or Bachelor’s Degree in: Computer Science Information Technology Computer Engineering

Related fields

Experience

Minimum 5 years in IT Operations or Service Delivery.

Hands-on experience with:

IT infrastructure (servers, network, cloud)

Incident and service management

Exposure to software development lifecycle (SDLC) is advantageous.

Experience managing SLA/OLA-driven environments.Technical Skills (Desirable)

Experience in one or more of the following:

Programming: C#, Java, JavaScript

DevOps / DevSecOps practices

Cloud platforms: AWS, Azure

Virtualisation technologies

Database and storage systems

Middleware and application services

Cybersecurity (hardening, vulnerability management)

Windows/Linux server administration

Networking and infrastructure

System integration

AI technologies (basic exposure)

Other Skills & Competencies

Strong analytical and troubleshooting skills

Effective communication and stakeholder engagement

Good documentation and administrative skills

Ability to work independently and in team environments

Familiarity with project management methodologies

Certifications (Preferred)

ITIL

Other infrastructure/cloud/security certifications are advantageous