Senior Program Manager (Banking Sector) @East_Contract

Key Responsibilities

1. Delivery Leadership & Execution

• Drive end-to-end execution of multiple IT infrastructure projects/programs, ensuring alignment with governance, timelines, budget, and quality standards.
• Own project planning, tracking, and delivery governance across the assigned sub-team.
• Ensure consistent use of project management frameworks, tools, and standards.

2. Sub-Team Management

• Lead and manage a group of Project Managers (onshore/offshore).
• Set priorities, allocate resources, and balance workloads across projects.
• Provide hands-on coaching, mentoring, and performance guidance to team members.
• Actively uplift team capability and delivery discipline.
• Act as deputy for Team Lead in leadership forums, governance meetings, and stakeholder engagements.
• Support in defining team strategy, priorities, and delivery roadmap.
• Assist in resource planning, budgeting, and capacity management.

3. Stakeholder & Communication Management

• Engage with business stakeholders, senior management, and vendors to ensure alignment and transparency.
• Consolidate and present delivery status, risks, and escalations to leadership.
• Ensure clear and structured communication across all levels.

4. Risk, Issue & Quality Management

• Proactively identify risks, dependencies, and bottlenecks across projects.
• Drive early escalation and resolution of critical issues.
• Enforce adherence to quality standards, audit, and compliance requirements (especially in banking context).

5. Vendor & Governance Oversight

• Oversee vendor delivery performance and ensure accountability against agreed KPIs.
• Ensure projects comply with bank governance, security, and regulatory standards.

Requirements

• 10+ years of IT Project Management experience, with at least 2–3 years in a leadership or supervisory role
• Strong experience managing multiple concurrent infrastructure projects
• Proven ability to lead and develop a team of project managers
• Strong vendor management and stakeholder management skills
• Experience working in banking or regulated environments
• Demonstrated ability to handle escalations, conflicts, and senior stakeholders
• Excellent communication and presentation skills (especially with senior management)
• Strong ownership mindset and proactive leadership attitude

Preferred / Good to Have

• PMP / PRINCE2 certification (strongly preferred)
• Experience in Agile / Hybrid delivery models
• Knowledge of IT Infrastructure (network, server, cloud, DC, etc.)
• Understanding of IT Security, Risk, and Compliance frameworks
• ITIL certification
• Exposure to APAC regulatory environments