Senior Service/Product Offer Management Specialist

Key Responsibilities:

• Engages with Engineers, Consultants, Technical Architects and Solution Architects to ensure that the crafted solution meets client requirements.

• Achieves set and agrees product sales to meet specified financial goals.

• Influences and guides the Sales team to ensure that they are equipped to close deals that involve their products and services.

• Engages with and offer support to internal and external stakeholders to ensure the project’s success.

• Analyzes product data to establish trends and insights using internal and external sources.

• Facilitates the conversion of knowledge and ideas into new or improved products, processes and services.

• Researches and interprets competitor offerings and market trends against client base with a strong data analysis focus.

• Determines the appropriateness of pricing of existing and new investments strategies in line with projected value, competitor offerings and market trends.

• Drafts and maintains product specifications documents.

• Evaluates market trends associated with the particular product of product line.

• Provides product knowledge input assistance for compiling client proposals.

• Writes RFI/RFP responses and bids and obtain vendor product certification for the product portfolio.

• Recommends product enhancements and updates to identify new business opportunities.

• Involvement in product development life cycle in order to understand how new products or new product features will impact both the end user and the client facing areas that directly support end users.

Knowledge and Attributes:

• Advanced knowledge of market segments and product portfolio categories

• Advanced knowledge of product lifecycles and technology solutions.

• Advanced knowledge of product management disciplines and tools.

• Demonstrate financial awareness and commercial acumen.

• Possesses strategic thinking skills with sound presentation and public speaking abilities.

• Advanced problem analysis and solution formulation capabilities.

• Excellent verbal and written communication ability.

• Advanced understanding of the organization's transformation and change programs.

• Demonstrate a sound understanding of the technologies related to product areas

• Advanced understanding of the product’s functionality and capability.

• Displays an astute mind-set with critical thinking ability.

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in Information Technology or Computer Science or Business or related field.

• Relevant certifications such as Scaled Agile and ITIL are beneficial.

Required experience:

• Advanced experience in a similar position, preferably gained within a global technology services organization.

• Advanced experience gained within the technology industry.

• Advanced track record managing the implementation new products or product lines.